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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Don't proceed to the thank you page when a Stripe payment is declined

    Asked by daveoreardon on September 21, 2014 at 02:57 AM
    Is there any way to know if/when  this will ever be 'fixed'?  Before using Jotform, I wrote my own PHP script to process Stripe credit card payments and Stripe returns an error code when a payment is declined by the bank. If I can do it with my limited PHP knowledge, I see no reason why Jotform can't detect this condition and prevent Jotform from proceeding to the Thank You Page when a payment is declined. Cheers!
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    JotForm Support

    Answered by ashwin_d on September 21, 2014 at 07:59 AM

    Hello daveoreardon,

    Let me try to understand your requirement correctly.

    Do you mean to say that you do not to display the thank you page itself when the stripe payment is declined or you do not want auto-responder email to trigger? 

    Please let us know and we will send the feature request accordingly to our back end team.

    Thank you!

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    Answered by daveoreardon on September 21, 2014 at 08:02 AM

    Hi. Sorry for the confusion, I was referring to the Thank You page (i.e. don't proceed to the thank you page if a payment was declined). Jonathan referred me to this thread and I did not notice that this thread was not about the Thank You page.

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    JotForm Support

    Answered by BDAVID on September 21, 2014 at 12:55 PM

    I have forwarded your request to our second level, there is no estimated time for a resolution, but you will be notified via this thread of any updates on this matter.