What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Condition to show hide form field is not working.

    Asked by andypenn on September 22, 2014 at 05:53 AM

    I am having a problem with a condition and feel I need to seek some advice. I am sure you will see the problem in an instant.

    How my form should work, in the first  "please select", all check boxes other than the last "payment by other means" should reveal the whole form,

    when "payment by other means" is selected a collapse should hide paypal stuff but should still reveal the submit button. I have use two collapses but feel my problem lies with the condition and how its set. I fail to keep the submit visable.

    any advice please

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 22, 2014 at 10:06 AM

    Hello andypenn,

    I did check your form and I believe adding a "Form Collapse" field before the submit button will solve your problem.

    I have taken care of this issue in your form and it seems to be working as expected. Please take a look at your form and get back to us if the issue persists :  http://form.jotformpro.com/form/42642374762963 

    Thank you!