What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to cancel a Paypal subscription.

    Asked by regikono on September 22, 2014 at 11:00 AM


    One week ago I had upgraded my basic plan to 1.000 month/submission. Now, I upgraded to the plan for 10.000. Is it possible to replace the 1.000 plan payment for this new one? How do you handle this 2 payments in the same month?



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    JotForm Support

    Answered by david on September 22, 2014 at 12:52 PM


    First I would recommend canceling your premium subscription so that you are not double charged next month.  Since you have a PayPal based subscription, you would need to do this manually yourself:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    Make sure to only cancel the "Premium" subscription.  The "Economy" subscription has already been applied and is the active subscription associated with your account.  You can also visit this page for more detailed information on how to cancel a Paypal Subscription.

    As the refunds must also be processed manually, I added your request to our queue and you should receive the refund in about 2 weeks due to processing time.

    Let us know if you have any further questions and we will be happy to help.

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    Answered by regikono on September 22, 2014 at 05:51 PM
    Hi David!
    Thank you for you help and instructions. Today I did cancel through Paypal
    my JotForm premium subscription. Now, in Paypal, I have active the Economic
    subscription only.
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 22, 2014 at 06:00 PM

    On behalf of my colleague, you are welcome! If you have another question, please open a new thread, we will be glad to assist you.