We are not getting e-mail notification of submissions on aol accounts

  • Profile Image
    Daisydog
    Asked on September 12, 2011 at 10:05 AM

    We have notifications sent to multiple e-mail addresses and the aol accounts do not always get the e-mails, not in spam either.  Is this an aol problem?  How can we fix this?

  • Profile Image
    NeilVicente
    Answered on September 13, 2011 at 02:17 AM

    Hi,

    I checked our mail server logs for information about notifications going to AOL addresses you have set as your form's recipients, and all I found are messages confirming successful deliveries.

    To experience it first-hand, I added my AOL account on your form's notification recipients then I made a test submit. I received the e-mail with no problems at all:

     

    If I remember correctly, the first time I tested this particular AOL account, the notification went directly to the SPAM folder.  I right-clicked on it and tagged it as Not SPAM.

    Now, each and every notification I receive from JotForm goes to my inbox.

    Can you confirm if you received this same notification e-mail? I'll be waiting your response. Thanks! 


    Neil

  • Profile Image
    aytekin
    Answered on September 14, 2011 at 10:45 AM

    Some of our servers are currently blocked from AOL because of a spammer that used JotForm to send spam to AOL addresses. We have already prevented spammers to use JotForm in the future in a similar way, but reputation for some of our servers are still "bad" in AOL. We have now applied a fix that will send the AOL emails to via another server. You should be reciving the emails now.

     

  • Profile Image
    HHRSolutions
    Answered on September 14, 2011 at 04:01 PM

    I am having the same issue - thought I was nuts.  Submission notifcations started coming through a little bit ago but not forwards.....

  • Profile Image
    NeilVicente
    Answered on September 14, 2011 at 04:05 PM

    @HHRSolutions

    What do you mean by "not forwards"? Are you not receiving notifications now?

  • Profile Image
    RescueBank
    Answered on September 14, 2011 at 07:33 PM

    Sorry, should have been more clear.  I have begun to receive the submission notices on my aol account as well as the notification of edits to submissions.  There has been a several hour delay on the edit notifications - I made most of the adits this am and received the notification over the past couple of hours.

    However, I also "forwarded" several of the submissions from the jotform account to several aol emails.  Those have not been received.

     

  • Profile Image
    NeilVicente
    Answered on September 14, 2011 at 07:52 PM

    Hi,

    Have you tried forwarding lately? Right after Aytekin announced that the fix has been applied? If not, please do, then let us know how it goes. Thanks!


    Neil

  • Profile Image
    HFOA
    Answered on January 31, 2014 at 10:28 AM

    Hi We are still not receiving notifications in AOL accounts.  I have the sender field and email populated correctly.  Please advise

  • Profile Image
    Jeanette
    Answered on January 31, 2014 at 12:06 PM

    @ HFOA

    This is a very old thread. Please open a new thread and explain your case in private and we will be gladly to assist you