What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving jotform email notifications

    Asked by jameselvidge on September 22, 2014 at 05:49 PM


    I have the form source code on my website with paypal pro integration.  Everything is working but I am not getting an email with the form info.  ie. particpants contact info, email, etc... from jotform?  Am I missing something?  Thanks.


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    JotForm Support

    Answered by Mike_T on September 22, 2014 at 05:59 PM

    It appears that the Email Notification recipient is not specified on your jotform. Please follow the next guide to find out how to update the email recipient:

    Finding out E-mail Address used for submission notifications

    If you need any further assistance on this, please let us know. We will be happy to help.