What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upload bug: Clicking on Submit before uploads complete asks if you want to leave this page... when you say no, it gets stuck

    Asked by jabmedia on September 12, 2011 at 04:29 PM

    I have the upload multiple file button on my form.. if the user pushes Submit before the file(s) uploaded it asks if you want to leave this page... when you say no.. the submit button changes to please wait and stays like that even after file is uploaded.. there is no way to press submit after that.

    What should happen.. is if someone presses submit.. it should say please wait for file to finish uploading... then make the submit button available.. or just send it after the file is uploaded.

    Any way I can fix this or is this a known issue on your list?

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    JotForm Support

    Answered by NeilVicente on September 13, 2011 at 04:18 AM


    Thank you for bringing this to our attention. First off, we'd like to apologize if there is any inconvenience caused.

    I did multiple tests to confirm the existence of this issue using different browsers, and I was successful in recreating the problem you described. With that in mind, I have submitted a ticket to report this bug to our developers. While we cannot guarantee a specific time or date as to when this will be fixed, you'd be glad to know that bugs take a front seat in our developers long list of tasks.

    We will notify you once this bug is fixed. We appreciate your patience and understanding.


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    Answered by emrew86 on September 20, 2011 at 11:04 AM

    bug has been fixed. thanks for your patience...

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    Answered by yasinco on October 23, 2011 at 05:42 PM

    I was wondering, can I add an image instead of the text?

    Like it says "Please Wait..." And I know how to chabge that but I want to know if I could add an image instead.


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    Answered by allanftd on October 24, 2011 at 01:39 AM

    Hi Yasin,

    At this time, this is not possible. Sorry for the inconvenience.

    Thank you for using JotForm!