What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How long do photos exist on your server?

    Asked by Jon on September 12, 2011 at 05:53 PM

    I built a form using your website that will allow my visitors to send me pictures to edit in Photoshop for free. I LOVE the form and it is becoming exteremely useful.

    Is there a limit in place to how many photos can be sent using this method? What about the length of time for the pictures to exist on your amazon file server?


    Thanks for any help,



  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 13, 2011 at 06:00 AM


    Thank you for asking these questions. Also, we are glad to hear that JotForm has become valuable to you.

    First off, I can see that you do not have a registered account yet, and that you are using a guest account. To prevent losing access to your forms, please register a free JotForm account. It's quick, free and easy.

    On to your questions:

    A free registered account is limited to 100MB file storage. That means you can receive files as long as your account total is below that limit. You can see your account's total usage in the account status sidebar found on your My Forms page.

    When your account reaches that limit, your forms will be disabled and will only be enabled back when you upgrade your account. You can also wait for the first day of the following month when your limits will be reset. Thus, it is advised that you regularly delete submissions with files to prevent your account from going over the limit.

    Uploaded files are attached to a form's submission entry. The files will continue to exist as long as the submissions containing it are not deleted.

    Hope you find this answer satisfactory. Please inform us if you have further questions regarding this matter. Thanks!