Jotform is Removing/Shredding Custom HTML in my autoresponder emails

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    Asked on September 23, 2014 at 08:37 PM

    Hi, Jotform seems to be shredding the HTML markup I'm using to customize my auto responder email.

    I'm trying to migrate an old landing page form system from Wufoo to Jotform, and am hitting a few snags.

    I'm using an IMG element, which is populated from hidden form fields, in this case {image_url}. The idea is that the information from several dozen identical forms are collated together into a single list, and each has it's own variable data. The hidden fields are also used in the notifier emails, etc.

    It's a wonky system that was inspired by Wufoo's lack of Constant Contact integration, which you have (and they might now, I don't know).

    After repeated testing, I'm getting lots of my tags stripped out. What are the legal tags?

    PS. I like Jotform, but it's very buggy and subject to FOUCs. Sometimes the TTL is very long (not my browser cache), and updates don't 'take'. 
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    Answered on September 24, 2014 at 02:39 AM


    For security reasons - certain markup will get stripped/shredded out in email notifications and on other customization on your form. 

    Perhaps we need to begin with how you would like your autoresponder email to appear - a HTML sample would be great - and we will gladly assist and offer advice in making that happen. 

    Looking forward to your response. 

    I have moved your FOUC support request to this thread so that it can be addressed effectively

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    Answered on September 24, 2014 at 06:27 PM

    Ideally, I'd like any level of formatting, but the key is that it needs to incorporate form fields, such as the following, into a header populated by hidden static fields in the form (ie, the form has a number of clones in different locations, with different hidden fields, each of which submit entries with pre-formatted variable data for a later email data merge). 

    <a target="_blank" href="{client_url}" > <img src="{image_url}" /> < /a>

    Unfortunately, for some reason (perhaps security?) a slash is added before the URL, resulting in a src attribute of "/http://", etc, messing the whole thing up. I delete it, then it gets stuck back in invisibly by Jotform. I go back, try again, and the whole thing is stripped.

    Ideally, I'd like some inline styles, border radii, colored tables for precise control of space & layout, a box shadow, etc. But let's start with embedding an image.

    Thanks for activating {client_name}

    Thanks, {fullName4}!

    You've successfully activated your {client_name} Car Care Checks, and your name has been registered into our contest*!

    For your records, you Car Care Checks Checkbook # is {whatIs10}. Keep a record of that, so that we can replace your coupons if you should happen to lose them.

    Be sure to visit {client_name} soon to use your Car Care Checks for great discounts.


    * (subject to the expiration dates listed on the letter you received).


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    Answered on September 25, 2014 at 01:25 AM


    Thanks for your reply.

    Instead of just using the tag e.g. {image}, prepend the http:// protocol.



    And then your hidden field image value should begin with www e.g.

    I have tested this and it seems working. Let us know if I have missed something.