What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can not log in into the Android Mobile App.

    Asked by admin@promuevetepr.com on September 23, 2014 at 11:23 PM

    I'm using the same credentials thta i used to log in into the web app. 

    Mobile Android app Mobile App
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    JotForm Support

    Answered by ashwin_d on September 24, 2014 at 06:29 AM

    Hello,

    I'm sorry for the trouble caused to you.

    I did test the JotForm android mobile app on my device and it seems to be working fine. I was able to sign in to my account without any problem. 

    I would suggest you to uninstall the JotForm mobile app and install it again to your android mobile device. 

    Do get back to us if the issue persists.

    Thank you!

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    Answered by admin@promuevetepr.com on September 24, 2014 at 07:31 AM
    I already installed uninstalled the app for the fifth time with the same
    results. I can log in and out from the web app from various platforms and
    browsers including Ubuntu Linux using firefox browser but NO luck with the
    Android App. Also I verify the forums in the Play Store and there are
    literally dozens of users reporting the same issue since 2013. Please
    provide a more sounding advice.
    ...
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    JotForm Support

    Answered by ashwin_d on September 24, 2014 at 09:28 AM

    Hello,

    As mentioned earlier, I am able to sign in successfully in JotForm Android app without any issue. 

    Let me report it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you1

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    Answered by admin@promuevetepr.com on September 24, 2014 at 09:41 AM

    I was expecting a more customer service oriented response .  Your reply don't provide any useful information that helps to troubleshoot the issue. I do not know your android version nor your smartphone model and even the encoding, character set used in an App can affect a login form.  


    There are several users reporting this with no useful answer from your end. 
    http://www.jotform.com/answers/281432-Jotform-App-for-Android-Cant-Login

    http://www.jotform.com/answers/396834-I-am-unable-to-login-on-android-application-of-jot-form


     

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    Answered by admin@promuevetepr.com on September 24, 2014 at 10:00 AM

    Update: 

    I CAN reproduce the issue from an iPad mini. (iOS) 

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    Answered by admin@promuevetepr.com on September 24, 2014 at 10:10 AM

    Update: 

    I think the following information could be useful for you and your team; 

    The account I'm using is an OpenID account. I use a Google Apps account to login. I test both apps (iOS and Android) with an account that is NOT connected to Google Apps and it works as intended. I reproduce this with another account that is NOT connected to Google Apps and it also works as intended. So, if I may ask you... Is your account coonected to Google Apps? If your anwser is no maybe there lies a clue to this issue.

    Another update. 

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    Answered by jedcadorna on September 24, 2014 at 11:50 AM

    If I'm not mistaken when you say OpenID this username and password you are using is the same for all accounts that they offer like google, yahoo etc.? Here's how I've tested this. I downloaded the app from PlayStore and installed it > Opened jotform app > Logged in using Jotform's username and password. This works for me without using OpenID.

    When you say you are using Google Apps to login, are you referring to the OpenID in google Apps? You can download my sample recording so you can check https://shots.jotform.com/jed/img/general/2014-09-24-23_34_13.mp4

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    JotForm Support

    Answered by liyam on September 27, 2014 at 02:15 AM

    Hello,

    When you say an account connected to Google Apps, can you explain further what this means?  I have different accounts, including one that I use to log in to download apps in play store but all seem to log in properly to JotForm Android App.  It would be great if you can give us a walk-through so we can replicate the problem and finally resolve this issue.

    Looking forward to your response.

    Thanks.