What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing confusion

    Asked by John Green on September 24, 2014 at 11:03 AM

    I downgraded this account to the free plan, but I just received a bill for the "premium" account. Please correct this.

     

    Thanks!

     

     

    thanks
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    JotForm Support

    Answered by david on September 24, 2014 at 12:48 PM

    Hi,

    I went ahead and manually cancelled your subscription and refunded the most recent payment.  This should be reflected in your account in 5-7 business days.  Please let us know if you have any further questions and we will be happy to help.

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    Answered by johnkellygreen on September 24, 2014 at 01:01 PM
    Thanks David!
    John
    ...
  • Profile Image
    JotForm Support

    Answered by david on September 24, 2014 at 02:08 PM

    You are very welcome.  Let us know if there is anything else we can help you with and we will be happy to do so.