- John GreenAsked on September 24, 2014 at 11:03 AM
I downgraded this account to the free plan, but I just received a bill for the "premium" account. Please correct this.
- JotForm SupportdavidAnswered on September 24, 2014 at 12:48 PM
I went ahead and manually cancelled your subscription and refunded the most recent payment. This should be reflected in your account in 5-7 business days. Please let us know if you have any further questions and we will be happy to help.
- johnkellygreenAnswered on September 24, 2014 at 01:01 PMThanks David!
- JotForm SupportdavidAnswered on September 24, 2014 at 02:08 PM
You are very welcome. Let us know if there is anything else we can help you with and we will be happy to do so.