What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is the refund process when purchasing 1 or 2 years?

    Asked by adam9280 on September 24, 2014 at 11:10 AM
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    JotForm Support

    Answered by david on September 24, 2014 at 01:04 PM

    Hi,

    The refund process is the same as our monthly accounts.  We offer a 30 day money back guarantee.  If you any reason you wish to cancel within the first 30 days, let us know and we will be happy to refund you the full amount.

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    Answered by adam9280 on September 24, 2014 at 01:22 PM

    Thank you. What if it's after the 30 day? Do you pro-rate the unused portion?

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    JotForm Support

    Answered by Welvin on September 24, 2014 at 02:34 PM

    Yes, a prorated refund will be applied.

    Thank you!