I paid for an upgrade, but it is not reflecting in my account

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    missourivalley
    Asked on September 24, 2014 at 02:39 PM

    my user name is missourivalley

     

    My payment was processed and I received a confirmation email. Our account still says free and the forms have been disabled. Please help

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    david
    Answered on September 24, 2014 at 03:15 PM

    Hi,

    I checked our records and you did indeed purchase a year of "Premium" subscription.  When I checked the subscription however, it was not properly applied to your JotForm username.  I went ahead and updated you subscription with your JotForm username and re-sent the notifications.  Upon checking your account again, the subscription had been properly applied.

    If you have any further questions, please let us know and we will be happy to help.

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    missourivalley
    Answered on September 24, 2014 at 03:17 PM

    Thank you for your prompt response. I really appreciate it!

     

     

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    david
    Answered on September 24, 2014 at 03:43 PM

    You are very welcome!  We are sorry that it happened to begin with.  Let us know if there is anything else we can do for you and we will be happy to do so.