What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I paid for an upgrade, but it is not reflecting in my account

    Asked by missourivalley on September 24, 2014 at 02:39 PM

    my user name is missourivalley

     

    My payment was processed and I received a confirmation email. Our account still says free and the forms have been disabled. Please help

    my account name User Name and email
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    JotForm Support

    Answered by david on September 24, 2014 at 03:15 PM

    Hi,

    I checked our records and you did indeed purchase a year of "Premium" subscription.  When I checked the subscription however, it was not properly applied to your JotForm username.  I went ahead and updated you subscription with your JotForm username and re-sent the notifications.  Upon checking your account again, the subscription had been properly applied.

    If you have any further questions, please let us know and we will be happy to help.

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    Answered by missourivalley on September 24, 2014 at 03:17 PM

    Thank you for your prompt response. I really appreciate it!

     

     

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    JotForm Support

    Answered by david on September 24, 2014 at 03:43 PM

    You are very welcome!  We are sorry that it happened to begin with.  Let us know if there is anything else we can do for you and we will be happy to do so.