I paid for an upgrade, but it is not reflecting in my account

my user name is missourivalley

My payment was processed and I received a confirmation email. Our account still says free and the forms have been disabled. Please help

Hi,

I checked our records and you did indeed purchase a year of "Premium" subscription.  When I checked the subscription however, it was not properly applied to your JotForm username.  I went ahead and updated you subscription with your JotForm username and re-sent the notifications.  Upon checking your account again, the subscription had been properly applied.

If you have any further questions, please let us know and we will be happy to help.

Thank you for your prompt response. I really appreciate it!

You are very welcome!  We are sorry that it happened to begin with.  Let us know if there is anything else we can do for you and we will be happy to do so.