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    Google Contacts Integration getting "error creating webhook"

    Asked by TizCa on September 24, 2014 at 09:36 PM


    I need to send the data to create new contacts in my gmail account and I added this integration to my form, received the message "Congratulations! Procedure completed, Google Contacts is now connected..." something like this


    when I fill a form it is not creating automatically new contacts in my google accont linked in the settings of the integration.

    Thank you for your answer

    Page URL:

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    Answered by TizCa on September 24, 2014 at 09:41 PM

    if I go again in the edit page of my form, in the integration tab there is "My Integrations" one but there is not the "Google Contacts" that I added, but "WebHooks" and clicking on it this is what I can see

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    Answered by TizCa on September 24, 2014 at 09:44 PM

    Also in the page of the app seems that it is integrated with the form that I want to connect...but still doesn't work :/

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    JotForm Support

    Answered by jonathan on September 25, 2014 at 04:25 AM


    Can you please try using the integration within the form builder.

    I suggest you removed first the existing integration using the Remove button in the App page 


    and then redo the process of integration in the form builder


    I made a test of the integration on my jotform, but so far it was working.


    test submissions of my jotform contact form was added to the my Google Contacts folder


    Hope this help. Please tell us if the issue persist.


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    Answered by TizCa on September 25, 2014 at 05:17 PM

    I Removed from the app page and used the integration within the form builder it says again "Integration connected! The app is fully integrated..." I checked also in the app page it seems to be automatically integrated...but still NOT WORKING.


    I do a new sumbission to the form and the folder that I've choosen to send to, is empty.
    What can I do more?

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    JotForm Support

    Answered by jonathan on September 25, 2014 at 06:53 PM


    Will you be able to share to us a screenshot of the Google Contacts result. I am referring to like this...


    You can create a new Folder in your Google Contact specifically for the jotform integration. This way, the integration will add the new Contact from jotform into that specific folder where you can easily check if contact is being added.

    In my screenshot of my Google Contact, you can see my folder named "JotFormContacts"

    I just need to see how it looks on your end, perhaps I will be able to determine a reason why it doesn't work on your end.





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    Answered by QueensAcademy on September 25, 2014 at 09:47 PM

    hi jonathan

    thanks for your answer.

    I'm trying many times to delete the api code, the integration, and do it again from the beginning in different ways. from the form builder and from the page app. The result is always the same

    I noticed that in the app page I cant click on Remove from that form that I selected but only on other added after.
    And also sometimes I get this error trying to connect the integration "error creating web hooks"
    Please tell me if there is a way I really need it
    Thank you

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    Answered by jthomas346 on September 26, 2014 at 01:52 AM

    I'm currently having the exact same issue. Seemed to work fine a couple of days ago, now not working.

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    Answered by jthomas346 on September 26, 2014 at 02:09 AM

    I played with it a bit, and now it seems to be working. It seems that if your mess around to much with adding additional phone numbers or email addresses Google contacts doesn't like it. 

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    JotForm Support

    Answered by jonathan on September 26, 2014 at 04:36 AM



    I was able to replicate the error when I tried integration to Google contacts using your jotform http://www.jotformeu.com/form/42467203154348


    There must be some object in this jotform that could be causing the problem. I haven't able to figured it out yet.

    But can you please at least try first integrating a different jotform? Try using a basic jotform (with full name, address, email)  and then integrate it to Google Contacts.

    Let us see if this test will result to similar issue or it will work.

    I will investigate further why this jotform http://www.jotformeu.com/form/42467203154348  is having error when integrating to Google Contacts. Perhaps if I am able to determine the cause of error, we can fix it.

    Please update me of the result of your test on a different form.








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    Answered by TizCa on September 26, 2014 at 07:15 AM

    I created a New Jotform, the easiest ever: http://italian.jotform.com/form/42682744853363
    Integrating in the Form builder I got the same identical error

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    Answered by jedcadorna on September 26, 2014 at 07:51 AM

    It doesn't work on my end either. I think the integration is broken. It creates a new group in contacts but when you integrate it doesn't proceed. I just see "error creating webhook".

    If you are also using QueensAcademy there was already an opened ticket here http://www.jotform.com/answers/434725

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    Answered by TizCa on September 26, 2014 at 08:13 AM

    I Removed and Connected again many times and I discovered that the problem is in the fields added in the integration wizard.

    If I put the Address label after the name as automatically in the Integration wizard, it is not sending any contact to my gmail account.

    if I remove the Address field as second label

    If in the wizard I link as fields
    Name Surname



    I got in contacts JUST the submissions that have the Phone Home, and the Mobile in Contacts is connected as "Work".

    And so on with many others test that I've done. It is sending just one, maximum 2 fields. Not Always, and often not in the correct way.
    So maybe this is the problem that should be fixed, in the code of the integration.
    Thank you!


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    Answered by jedcadorna on September 26, 2014 at 09:06 AM

    No luck for me. I can't make the form connect to my google contacts. There is really somethings wrong with google contact integration. I already used basic fields and none of them connects. I'm still getting the error.

    Let me forward a ticket to our 2nd level so they check what's causing this.

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    JotForm Support

    Answered by liyam on September 27, 2014 at 03:29 AM


    I've made fixes a couple of hours ago with the Google Contacts integration.  Can you please try again if the problem persists?