What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form integration Wizard screen is blank

    Asked by minitreats on September 25, 2014 at 03:32 AM

    Hi, i would like to integrate my form with dropbox but when i click on integration tab, its just blank. I used different computers and browsers but still no luck.

    Can anyone help?

    Screenshot
    dropbox integrate integration blank wizard
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    JotForm Support

    Answered by jonathan on September 25, 2014 at 06:58 AM

    Hi,

    Can you please retry again. I cleared your jotform cache just to be sure.

    I did a test using your account and jotform, but so far I could not replicate it.

     

    I suggest trying also different browser aside from Safari (which I think you were using).

    Hope this help. Inform us if this issue persist.

    Thanks.

     

     

     

     

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    Answered by minitreats on September 25, 2014 at 07:28 AM

    Hi, thanks a lot for prompt reply

     

    I tried using

    SAFARI

    CHROME 

    WINDOWS AND MAC

    but its not working

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    Answered by Ben on September 25, 2014 at 09:17 AM

    Hi,

    Please try clearing your browser cache: CTRL+SHIFT+DEL

    I will now clear your forms cache just as my colleague did and hopefully the combination of two will work for you.

    If not, please let us know and we will notify our developers about this.

    Best Regards,
    Ben

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    Answered by minitreats on September 26, 2014 at 02:50 AM

    Ben,

    i did that with chrome but still no positive results,

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    JotForm Support

    Answered by jonathan on September 26, 2014 at 04:41 AM

    Hi,

    Can you please try login to your jotform using this URL 

    http://www.jotform.com/?noCDN=true

    The issue could be related to CDN issue on our end. Using that URL to login should help.

    You can check this similar thread

    http://www.jotform.com/answers/421104-Integration-wizard-does-not-show-any-options-

     

    Please inform us if still failing.

    Thanks.

     

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    Answered by minitreats on September 26, 2014 at 05:40 AM

    Hi, i cleared all the cache again and then used the link you provided but still no result

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    JotForm Support

    Answered by jonathan on September 26, 2014 at 06:18 AM

    Thank you for updating us.

    I am not really sure now why this is happening on your end. We already tried all possible workaround. Unfortunately we could not reproduced this on our end. 

    The last possibility I could think of at this time is, probably it has to do with your network or computer itself.

    Is there any other computer/network you can try using your JotForm? You can check if the same anomaly is still happening on a different device, computer or network.

    I will now submit the report to our next level support so that they can also investigate why this is happening on your account.

    We will notify you for status update when available.

    Thanks.

     

     

     

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    Answered by cettox on October 02, 2014 at 02:53 AM

    Hi minitreats,

    Can you contact me using following email adress kemal@jotform.com. Since this seems to be an highly isolated issue. I'll try to identify the source of problems using other means(Remote Connection).

    Thanks.

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    Answered by minitreats on November 01, 2014 at 04:59 AM

    and my issue  still remains as it is :(

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    Answered by Ben on November 01, 2014 at 06:04 AM

    Hi @minitreats

    Have you contacted my colleague from development? If not, please contact him over email as he mentioned above kemal@jotform.com and he will work with you on resolving this.

    Best Regards,
    Ben

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    Answered by minitreats on November 03, 2014 at 04:02 AM

    Yes i contacted him and he used TeamViewer and experience the issue but that i didn't hear anything form his side

     

    You people have such an amazing product than why such issues. :(

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    JotForm Support

    Answered by Welvin on November 03, 2014 at 05:38 AM

    Our apologies! Our developers would update you here once this issue will be sorted out. The ticket is still opened and assigned to Cettox.

    Thank you for your patience and understanding!