Guest account: Getting over quota message.

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    Sherry 
    Asked on September 25, 2014 at 08:15 AM

    Hello,

    Back in August I created a form (

    http://form.jotform.us/jsform/42297589389174), that has been working fine. Last night I received an email from someone who filled it out and submitted it. She received a a black screen and a message stating that the form has met it's quota. Even though we are currently using the FREE service while we test the form's user-ability, there is no way we have reached 100 submissions during September. Perhaps that was a one-time error? Also, when I created this form, I was not given the opportunity to create a user name and password, and I now, cannot access the form for edits. How can I create a user name and password, and still access the form that was created back in August? I would certainly hate to have to re-create it, and would like to integrate it into a user account where it can be edited. Thank you, Sherry

  • Profile Image
    ashwin_d
    Answered on September 25, 2014 at 10:04 AM

    Hello Sherry,

    I did check your form and found that you only have a guest account. This type of accounts are created when you do not sign up / sign in to your account and start building your form. Please be noted that guest account have less submission limits when compared with free account. That is the reason why your users are not able to submit your form and see the form over quota message.

    I would suggest you to sign up for a free account using your email address "sherry@ilesofdesign.com" and your form should automatically move to your new account. Do get back to us with you new username in you do not see your form and we will move it manually.

    Thank you!