When trying to export "PDF" it downloads server.php instead of PDF file.

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    Asked on September 29, 2014 at 01:01 PM


    I am trying to download all the submissions for a specific form in one PDF but the export is not working correctly.

    When I click "PDF" (image included below) the document is exported as a .php. Specifically, I receive a file "server(2).php". The bulk PDF export has worked previously.



    Please let me know how this problem can be remedied.

    Thanks, Christina

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    Answered on September 29, 2014 at 02:31 PM

    Hi Christina,

    We apologize for this inconvenience. I have created a ticket and have submitted to our 2nd level about this issue. We'll let you know here once an update is available.

    I have tested 2 of your forms and they export that server.php file. These are the form ID's 40545062093247 and 30956019408254.

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    Answered on October 06, 2014 at 12:55 AM

    Hello Christina,

    I was not able to replicate the issue as you've probably deleted your submissions in those forms. I will be here, waiting for your feedback to be able to quickly resolve the issue.

    All the best