What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my forms are down from my website as my account has been suspended

    Asked by Kristin Fettig  on September 29, 2014 at 04:00 PM

    I was trying to create a form to go to my website that has people sign up from a trade show we are attending.  My account was suspended for phishing and I cannot imagine why.  Please assist so my other forms can remain on my website.

     

    Thank you, Kristin Fettig

    Social ORder

    317-440-1515

    Page URL:
    http://yoursocialorder.com

    My Forms my account create a form create and
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    JotForm Support

    Answered by steve on September 29, 2014 at 06:29 PM

    Hello-

    This account was suspended as it had two forms that collected credit card information.

    Per our terms of use you can't collect credit card details for offline processing. You must use one of our payment widgets. Please check all your forms and ensure none of them accept credit card information or it will trigger our auto suspension process.

    I reactivated your account, minus the two forms. Neither of them had submissions so no user data was lost.

    Regards