What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    my forms are down from my website as my account has been suspended

    Asked by Kristin Fettig  on September 29, 2014 at 04:00 PM

    I was trying to create a form to go to my website that has people sign up from a trade show we are attending.  My account was suspended for phishing and I cannot imagine why.  Please assist so my other forms can remain on my website.


    Thank you, Kristin Fettig

    Social ORder


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    JotForm Support

    Answered by steve on September 29, 2014 at 06:29 PM


    This account was suspended as it had two forms that collected credit card information.

    Per our terms of use you can't collect credit card details for offline processing. You must use one of our payment widgets. Please check all your forms and ensure none of them accept credit card information or it will trigger our auto suspension process.

    I reactivated your account, minus the two forms. Neither of them had submissions so no user data was lost.