problems with source-linked forms and crashing

  • Profile Image
    lindar
    Asked on September 13, 2011 at 04:24 PM

    Hi,

    I created a form using Jotforms and embedded it on my company's website, and we got complaints from users that the form would randomly reload in the middle of their filling it out, causing them to have to rush to complete it before it would reload and they lost their data again. It is a relatively long form, but should not reload at all, regardless of time required to fill it out.

    Attempting to solve it, I embedded the actual JS and CSS source code directly on the page. That seems to have fixed the issue as we've had no more complaints.

    My question is:

    1. Have you had this complaint before? If so, are there any suggested solutions besides having to embed the entire form into the page?

    2. We really hoped to create and use secure Jotforms too. However, I understand you cannot use the "https://" version of the form securely unless it stays hosted on your server (e.g. no embedding of form JS/CSS code). Are there any other solutions?

    Thanks for your help.

    -Cathie R.

  • Profile Image
    NeilVicente
    Answered on September 13, 2011 at 11:58 PM

    Hi Cathie,

    Sorry for any inconvenience caused, but this is the first time I've heard (or read) about this kind of issue. To be honest, I don't quite understand how this could happen. Were you using script embed codes before? If yes, then the problem might have to do with script conflicts in your page, although using full source codes is more likely to cause conflicts but that is not the case now.

    Would it be possible to recreate the problem in a duplicate of your page, with the form embedded using the same embed method you used before? This is so we can investigate the problem and hopefully find the cause and come up with a solution.

    As for your second question, unfortunately, there is no other way to secure a form without having it hosted on our server. Your only options are the script, iframe, or pop-up (link) methods. Full source code cannot secure a form in any way.


    Neil

  • Profile Image
    lindar
    Answered on September 19, 2011 at 03:33 PM

    Hi Neil,

    Thanks for replying.

    I have posted a dummy page with the <jotform source embedded> instead of pasting the CSS/JS. I appreciate any solutions. Thanks,

    -Cathie

  • Profile Image
    aytekin
    Answered on September 19, 2011 at 05:18 PM

    The URL you provided for the dummy page is incorrect. Can you post it again?

  • Profile Image
    aytekin
    Answered on September 20, 2011 at 09:07 AM

    Great News about secure forms!

    1. We have fixed the problem on security certificate of secure.jotform.com, that should work properly on Windows Firefox now.

    2. We also have the new security certificate for www.jotform.com. So, that will also keep working.

    You can use either www.jotform.com or secure.jotform.com. Both options will work.

    Thank you for your patience.

  • Profile Image
    lindar
    Answered on September 22, 2011 at 10:47 AM

    Sorry about the faulty link. Here is the right one:

    http://www.lawyersaidservice.com/learn-more/jobs-at-LAS/jobs-online_app_DUPE.php

    Thanks.

    -Cathie R.

  • Profile Image
    brx250
    Answered on September 22, 2011 at 09:59 PM

    Hi Cathie R.,

    First of all, thank you for using JotForm.

    I've tried replicating your issue on our end and everything seems to work fine. Please try to revisit the page and see if the problem still exists. We will be waiting for your reply.

    ___________________________________________     

    Albert  JotForm Support  

     

  • Profile Image
    lindar
    Answered on September 27, 2011 at 10:57 AM

    Hi,

    I am wondering if there could be an issue with having a Jotform javascript on the same page as a Google tracking javascript. I compared the JS functions from each source, and it looks like the same 2 functions in the Google JS are also called in the Jotform JS, though they call on different elements and are assigned to variables with different names. Is there any possibility there would be an over writing ocurring? I guess this still wouldn't cause the form to reload. Hm..

    Thanks for your help!
    -Cathie

  • Profile Image
    liyam
    Answered on September 29, 2011 at 12:28 PM

    Hello Cathie,

    The only scenario that I could think of is someone with a slow internet connection tries to fill up the form even though the web page has not finished loading yet.  Though I have exhausted the most possible scenarios I could think of in trying to replicate the situation but I couldn't make it happen.  Probably, what you can do next time if someone sends you a complaint is to ask them the browser that they're using, including version would be more delightful.

    If you have other questions or concerns, please do let us know.

    Thanks and warm regards,

    liyam