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    Confugurable list widget on my multipage form does not show unless the frame is reloaded

    Asked by OLNCMYWeb on September 29, 2014 at 10:36 PM


    I'm stuck in a dilemma and I'm hoping you can help. I have spent many hours today looking for compatibility issues between widgets and found that none are suspect.

    The problem I'm having is I have too many Configurable Lists in my form to function properly. What happens is there is so many of them, the body of the field won't load unless you right click and reload the frame -- here's a screen cast to show you what I mean http://screencast.com/t/Z3kDxfBuP4t

    Is there something I can do to either make these fields load first or maybe house the iframe of the body on my server? I've tried splitting the different pages I have up into sections to thin out the groups of them, but that resulted in only the first one on each page loading properly, so now I'm at a loss and I'm not sure what to do. My users need the ability to "add" multiple options if needed.

    My form is ?formID=42715293175962. I don't have it embedded in my site yet. I've only been working with the form preview.



    problem sections preview compatibility page break configurable list
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    JotForm Support

    Answered by TitusN on September 30, 2014 at 02:53 AM

    Hello Becky, 

    Currently, the form page-break tool and some widgets do not work as expected when used together. 

    The configurable list widget in particular does not show until the back-next buttons are clicked once again to reload the widget (or the widget frame is reloaded). 

    Thank you for the screen cast - it helps a great deal: http://screencast.com/t/Z3kDxfBuP4t

    Its a bug we are currently working on on a high priority. 

    I will log your issue with our developers  - and we will let you know as soon as a fix is available. 

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    Answered by OLNCMYWeb on October 04, 2014 at 03:41 PM

    Do you have an idea of when this will be fixed? My form is going live within this next week. If it will take more time than that, then I need to rethink the areas that use this widget.

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    JotForm Support

    Answered by jonathan on October 04, 2014 at 09:53 PM


    Unfortunately there is no update yet from our developer assigned.

    Usually, the developer will respond to the thread as soon as status update is available.

    I will also make a follow up on your behalf.

    Thank you for your patience and understanding.


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    Answered by OLNCMYWeb on October 08, 2014 at 12:19 PM

    I have an idea for a work around using the iframe widget which brings up several questions.

    My idea is to put each question in it's own form (because the questions are not grouped together within the page), then use an iframe to bring in each question, into each group.

    On 1 page there are 3 questions using the list widget Those 3 questions are asked 3 times, once in each "group" -- The page is broken down into 3 groups using form collapse -- For a total of 9 questions or iframes in one page. 

    1. Do you know of any loading problems with multiple iframes in a page of a mufti-page form?

    2. Can the form in the iframe be submitted (without additional action from the user) when the parent form is submitted?

    3. In the email notification, not auto-responder, can the fields from the questions in the iframes be added in with the parent questions? I'm thinking as long as I know the field name, I should be able to manually enter it into the body of the notification setup, right?

    4. How to style the iframe for margin-left so it integrates seamlessly in the parent form?


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    Answered by OLNCMYWeb on October 08, 2014 at 07:37 PM

    Conclusion: The only thing possible about this work around is #4. Damn!

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    Answered by OLNCMYWeb on October 08, 2014 at 08:11 PM

    Since the first workaround isn't going to work...


    Can you tell me if the "Spreadsheet" widget has any loading problems when several of them are used in 1 page of a multi-page form and can it be used for text only values? Mathematical calculation are not needed.


    Is the styling of the "Spreadsheet" widget dependent on an external style sheet (like Narrative Fields widget) or can actual CSS code be put into the custom CSS box for the widget?

    I'm looking for suggestions to this problem because I'm running out of ideas.



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    JotForm Support

    Answered by widgets on October 11, 2014 at 08:05 AM

    Hi, as of today we've made changes to the widget server. We improved how widgets interact with the form page break. This might solve your problems regarding your forms with widgets and page breaks resulting to hidden or missing widgets when navigate to each pages. Please let us know if these changes reflects into your form otherwise report back so that we can further assist you.

    Widget Team