What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Subscription not associated with current account

    Asked by Maxipartes on September 30, 2014 at 12:11 PM

    Good morning, the September 26, 2014 Realize payment for subscribtion for a year of its services and today I get an email with the suspension of my account, I appreciate reviewing this information because my credit card was discounted $ 90 for the above mentioned service. 

    Please respond as soon as possible. Annex screen print for the payment of the $ 90 

    this message we are doing through an online translator for English, tell me whether you can carry in Spanish. 


    Miguel Jimenez 

    Barquisimeto - Venezuela 

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    JotForm Support

    Answered by david on September 30, 2014 at 01:30 PM


    I checked our records and you have indeed purchased a year subscription.  The subscription was not properly applied however, due to using a different email address than the one associated with your JotForm account to sign up for the subscription.  I updated the username associated with your subscription and re-sent the notifications.  There subscription should now be properly applied. 

    Let us know if you have any further issues with your account and we will be happy to help.

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    Answered by Maxipartes on September 30, 2014 at 01:54 PM

    good afternoon 

    because we have no time with JotForm service, you could explain how the 10gb space we have available in the account work? informaticas is like clouds to store information? and with respect to payments, such payments can be received in your account? would like to have further development with the tools that you can provide us. 

    thank you for your service and attention. 

    Miguel Jimenez 


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    Answered by KadeJM on September 30, 2014 at 03:30 PM

    You've asked a follow-up question which is unrelated to your original question so I have moved it.