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  • Profile Image

    All hidden conditional fields are not displayed in the PDF file output when you Create a PDF version of a form

    Asked by townpark on September 30, 2014 at 01:50 PM

    Hello,

    I have pdf'd my forms before and it would show all the fields that were on the form.  Is there something wrong with that functionality?  I just tried it and it is only showing what the form looks like at the time it's opened in the browser (none of the conditional fields are showing).

    Please let me know.

    Thanks,

    Alissa

     

    Page URL:
    http://form.jotform.us/form/42441114567147

    pdf form fields not shown
  • Profile Image
    JotForm Support

    Answered by Mike_T on September 30, 2014 at 03:37 PM

    Thank you for contacting us.

    I think that this is designed to work in that way. You can try the following work around:

    1. Clone your form.

    How to clone an existing form from your account

    2. Use a 'Delete All Conditions' option on the cloned version of your form.

    3. Use the 'Create PDF Form' to get the PDF with conditional fields.

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by townpark on September 30, 2014 at 08:25 PM

    Hello,

    Thank you for your quick response.  Are you new to JotForm?  I have done this before with no issues, so if you "think" it works this way, please talk with someone else at your office.  It hasn't done this for me before and I have been using JotForm for about 3 years now.  I am doing a demo tomorrow so I would like to get this working before then.

    Thanks,

    Alissa

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    JotForm Support

    Answered by Welvin on October 01, 2014 at 12:00 AM

    Hi Alissa,

    Let me submit this thread to our developers so they can further check the Create PDF Form option. You are right about the fields should be visible in the PDF file output even if those are hidden per conditional logic settings.

    I think it is there, but totally hidden because there are 4 pages in the PDF:

     

    For now, please consider the method given by my colleague. Clone the form, remove the conditional logic to the cloned form and create a PDF out of it. This way, the original remains the same.

    Thank you!

  • Profile Image

    Answered by townpark on October 01, 2014 at 08:57 AM

    It must be something from my end then because when I create a pdf, mine only comes up with 2 pages...  How did you get 4 pages?

  • Profile Image

    Answered by Ben on October 01, 2014 at 10:36 AM

    Hi Alissa,

    I have my system setup to create forms in A4 format and it is barely 2 pages, with only the secure seal being on the second page. My colleague had probably had the size set to some envelope or letter formats instead, causing more pages.

    As my colleagues above mentioned, you should clone your jotform and remove all conditions. Once this is done you should be able to create the PDF form with all fields shown.

    In the mean time our developers will be taking a look at the issue and will update you once the fix is introduced through this thread.

    If you have any further questions, please let us know.

    Best Regards,
    Ben

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    JotForm Support

    Answered by steve on October 01, 2014 at 05:30 PM

    Hello Alissa-

    Mike's response above is correct. PDF and conditionally displayed fields are inherently incompatible. Our PDF tool produces a form with the fields that are displayed by default. If it didn't, we would receive the opposite question of how to create a PDF that doesn't display conditionally displayed fields. I'm not sure if this behavior changed over the years.

    The solution, as noted, is to clone the form and display only the fields you'd like included in the PDF. In some cases people might create multiple forms, one for each path through their conditional fields.

    Please let us know if you have further questions.

    Thanks!