What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do you cancel a monthly subscription?

    Asked by danutz on September 14, 2011 at 06:37 AM
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    JotForm Support

    Answered by liyam on September 14, 2011 at 08:14 AM

    Hello danutz,

    To cancel subscription for those who are paying their subscription via credit card (using the payment gateway Plimus), you can ask us to cancel your subscription. 

    If you are using Paypal:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay subscribed to Premium/Professional until the time you have paid for expires.

    If you have other questions or concerns, please do let us know.

    Thanks,

    Liyam