- danutzAsked on September 14, 2011 at 06:37 AM
- JotForm SupportliyamAnswered on September 14, 2011 at 08:14 AM
To cancel subscription for those who are paying their subscription via credit card (using the payment gateway Plimus), you can ask us to cancel your subscription.
If you are using Paypal:
1. Log into your PayPal account
2. Find the latest payment you made to us
3. Click on your subscription number
4. Click on "Cancel Subscription" button.
When you cancel your subscription you will not be changed again. But your account will stay subscribed to Premium/Professional until the time you have paid for expires.
If you have other questions or concerns, please do let us know.