What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can you please give us the link to where your jotform is located at and we will take a look at it and provide you with a solution for that.
Based on what you have mentioned it seems to me that its height should be a bit bigger to show the entire picture, but depending on your website it might have some element over it showing it as cut-of.