What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i requested NOT to be charged for the upgraded acct. a month ago

    Asked by kimfalconerphotos on October 01, 2014 at 07:42 PM

    I WAS charged & have not received a refund.

    Please action today

     

    regards, 

    kim

    upgraded
  • Profile Image
    JotForm Support

    Answered by BDAVID on October 01, 2014 at 10:04 PM

    I see your last charge was made on Aug 30th, and you requested to cancel the subscription on that date( http://www.jotform.com/answers/422598-Cancel-Subscription-do-not-renew-for-additional-month), but you did not request to have that charge refunded. 

    Upon your request, I have refunded your last charge. If you have another question non-related to this one, please open a new thread, we will be glad to assist you.