What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
JotForm Account - how to downgradeAsked by jaymitchell on October 02, 2014 at 11:02 AM
My account was locked due to overage in forms submissions and the only way I could access the account was to upgrade. I have offloaded the forms that were giving me problems, and for now I wish to downgrade.
To downgrade your account you should go to your Account -> Billing -> Switch Plan under the FREE option.
Once these steps are done your account will be downgraded.
If you have made a payment over PayPal then please follow these steps as well:
1. Log into your PayPal account
2. Find the latest payment you made to us
3. Click on your subscription number
4. Click on "Cancel Subscription" button.
When you cancel your subscription you will not be charged again. But your account will stay Premium until the time you have paid for expires.
If you have any further questions, feel free to ask.