What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When you "Add existing contacts to Salesforce" through "Account" or "Contact" it throws an error message.

    Asked by iowamost on October 02, 2014 at 03:23 PM

    I successfully integrated JotForm with SalesForce and mapped some of the fields, but when JotForm tried to move over the existing form submission, I got an error. Logged out tried again same error.

    It says "An error occured while saving your form #CaVb5fxs3BxVEb"

    Do you know what would cause this?

    saving error Salesforce Integration Accounts
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    JotForm Support

    Answered by jonathan on October 02, 2014 at 04:04 PM

    Hi,

    It is possible that the issue is not related to the integration itself, but could be to network related issue instead.

    Were you able to consistently reproduce this more than 1 or 2x already?

    Can you please try saving the jotform in your form builder again.

    It should also help if you can refresh the browser, close it and try re-login to JotForm  http://www.jotform.com/login

     

    Please update us if issue persist.

    Thanks.

     

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    Answered by iowamost on October 03, 2014 at 06:55 AM

    Thanks for your reply. Yes, I tried several times yesterday and just tried again today and I'm still getting the same error.

    Lara

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    Answered by jedcadorna on October 03, 2014 at 07:42 AM

    When you say "but when JotForm tried to move over the existing form submission I got an error". Where are you moving your data? or you see this message when you are trying to submit a form? 

    Can you please explain more how are able to reproduce this error message?

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    Answered by iowamost on October 03, 2014 at 07:58 AM

    Here are some details:

    I have an online application form. I already have 10 submissions. I then integrated with SalesForce. When I first setup the integration, JotForm asked if I wanted to copy the existing 10 submissions over into SalesForce and I said yes. I got the error. I logged out tried again several times. JotForm no longer asks if I want to copy the existing 10 submissions but that is what I am trying to do. Also, on the "My Integrations" tab in JotForm, it says I am integrated with SalesForce.

    Minor edits to the form just within JotForm save fine.

    Thanks.

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    Answered by jedcadorna on October 03, 2014 at 08:43 AM

    Thank you for clarifying on how you reproduce the issue and yes you are correct, I was able to see the error message, it seems that this only happens when you integrate to "Account". The error didn't show when I tried it on "Contacts" and "Leads".

    Let me submit a ticket to our 2nd level about this error so they can investigate on what's causing this. We'll inform you in this thread for updates.

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    Answered by iowamost on October 03, 2014 at 08:50 AM

    Thanks. Interesting because I get the error when syncing to Contact. Didn't even try Account or Leads. See attached picture.

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    Answered by jedcadorna on October 03, 2014 at 09:22 AM

    Thank you for confirming that. I tested again and it shows on and off when I tried it on "Contact". I'll add that to my notes.

    Thank you for rerporting this we'll inform you here once this is fixed.

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    JotForm Support

    Answered by NeilVicente on October 09, 2014 at 06:25 AM

    @iowamost

    We have just applied a fix for this bug. Can you please kindly check on your end and confirm if the issue is completely resolved?

    Thanks!

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    Answered by iowamost on October 09, 2014 at 12:34 PM

    Thank you. I removed the SalesForce integration from JotForm. Then I readded it and told it to update Contacts. It seemed to integrate fine (i.e. no errors). However, I submitted a test application to see if it would sync to SalesForce. I submitted it at 6:33am (5 hours ago) and it has not shown up in SalesForce. Thanks for your help.

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    JotForm Support

    Answered by Mike_T on October 09, 2014 at 03:13 PM

    I have tried to open the Salesforce integration on your form, and I have received the following error:

    Logging you in to Salesforce

    Invalid username, password, security token; or user locked out.

    Can you try to redo the Salesforce integration to make sure that your Salesforce credentials are correct? Then, try to test it once again.

    Thank you.

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    Answered by iowamost on October 10, 2014 at 07:07 AM

    Just redid it all yet again and it worked. Thank you!