What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    JotForm not working with DropBox on my site

    Asked by John Palermo on September 14, 2011 at 02:02 PM

    My site is http://dupecoop.net. The form is toward the bottom of each page.

    It is not sending through files via DropBox. It seems to be fine when uploading the file - no error message, etc - but it does not send the file through to our JotForm DropBox.

    Please note that I purchased your JotForm Premium Bi-Yearly Subscription for $139.00 on 8/4/2011.

    I need to get this working ASAP.

    Please advise.

    Page URL:
    http://dupecoop.net

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 14, 2011 at 04:34 PM

    Hi,

    I checked your form's Dropbox integration settings and it seems to be ok. I also sent a test submit on your form. Let us know if you receive the files on your Dropbox account.

    By the way, can you tell us how you access your Dropbox account? Do you have the Dropbox application installed on your computer, or do you log in to Dropbox.com to check the files?

    I think it would be best to use both methods and see if you can find the files that are missing. If not, try re-integrating your form to Dropbox, test the form and then let us know what your results are.

    We'll await your updates. Thank you for your patience on this matter.


    Neil