Submission information.

  • Profile Image
    LilCubHub
    Asked on October 03, 2014 at 03:46 PM

    Hello. Yesterday somebody at JotForm helped me correct the problem I was having of no receiving email notifications when somebody submitted a wholesale application (from a jotform) on my website. The problem was fixed, which is great but I can't find any submissions that happened on the jotform website on those forms. I know there has been something because I received an email today (yeah) from a wholesale submission. However, when I go to the jotform website, I can't find the submission there.  What am I doing wrong?

    Thank you.

    Heather

  • Profile Image
    david
    Answered on October 03, 2014 at 04:45 PM

    Hi,

    The form embedded to your website is associated with a "Guest" account currently and not your registered account.  Your submissions are all there, the form itself is just not in your account.  You do have one with the same name, but it is not the active one in your page.  I went ahead and merged your guest account with your main account and you should now find the form you are looking for, along with one other, in your registered account "LilCubHub".

    Let us know if you have any further questions and we will be happy to help.