What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission information.

    Asked by LilCubHub on October 03, 2014 at 03:46 PM

    Hello. Yesterday somebody at JotForm helped me correct the problem I was having of no receiving email notifications when somebody submitted a wholesale application (from a jotform) on my website. The problem was fixed, which is great but I can't find any submissions that happened on the jotform website on those forms. I know there has been something because I received an email today (yeah) from a wholesale submission. However, when I go to the jotform website, I can't find the submission there.  What am I doing wrong?

    Thank you.


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    JotForm Support

    Answered by david on October 03, 2014 at 04:45 PM


    The form embedded to your website is associated with a "Guest" account currently and not your registered account.  Your submissions are all there, the form itself is just not in your account.  You do have one with the same name, but it is not the active one in your page.  I went ahead and merged your guest account with your main account and you should now find the form you are looking for, along with one other, in your registered account "LilCubHub".

    Let us know if you have any further questions and we will be happy to help.