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    I upgraded my account to Premium yesterday and its still showing as Free??

    Asked by lfelgate on September 14, 2011 at 05:20 PM

    I upgraded my free account to the Premium one yesterday (Order Reference Number: 61743116)  13 Sept 11.

    The account is still showing as the free account and I would like to know why the change hasn't taken place. Not a great start!

     

    Please advise.

     

    Liz

     

    Page URL:
    http://www.upwardenterprises.com/request_info.htm

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    JotForm Support

    Answered by NeilVicente on September 14, 2011 at 05:47 PM

    Hi Liz,

    You are not supposed to enter your e-mail address in the username field when upgrading your account. That is the reason why your account failed to upgrade - your subscription was attached to your e-mail address as the account username, which, in fact, does not exist.

    I have cancelled the subscription and refunded the amount. The refund should reflect on your credit card in about a week or two. Please upgrade your account again. This time, enter lfelgate as the account username.

    Let us know how it goes from here on out. Thanks!


    Neil