What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Need help finding my account and logging into it

    Asked by Curtis Miller  on October 04, 2014 at 01:48 AM

    Says my username or email are not found but I'm getting email from Jotform to this address.

  • Profile Image

    Answered by Ben on October 04, 2014 at 04:32 AM

    Hi Curtis,

    I have looked for similar emails, accounts with your name and similar and am not able to find exact match. The closest match that I found is "connectbattleground" - is that your account?

    If it is not and you are not sure which email you have used, or what is the account name it is best to give us the link to one of the jotforms and we will be able to find it through that.

    Best Regards,

  • Profile Image

    Answered by Curtis Miller  on October 04, 2014 at 10:25 AM

    Thanks Ben, Connect Battle Ground is one of my email addresses. I looked under that one and got the same message. Thanks for your help. What do I do next?

  • Profile Image

    Answered by Shadae on October 04, 2014 at 12:06 PM

    Hi Curtis,

    Thank you for confirming that this is associated with you.

    I am seeing that the username for that account is connectbattleground and the email associated with the account is brady@connectbattleground.com 

    Can you attempt to sign in using that email address or have the password reset sent there?

    Please inform us if this allows you to access your account.