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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not functioning correctly

    Asked by smockadotkids on September 14, 2011 at 11:45 PM

    I tried to do a test run on my form and it doesn't work. I put an * in for file types, and it still gives me an error that I can't upload that file type. It's a jpeg... I also tried a .gif and a .png. Nothing... And the error message I get is incomplete. It says "You can only upload following files" with nothing after it. And it tells me that required fields are not complete, when all required fields are complete. Please help!

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    Answered by brx250 on September 15, 2011 at 02:15 AM

    Hi smockadotkids,

    First of all, we do apologize for any inconvenience this has caused you.

    I've tried replicating your issue on our end and everything seems to be fine. I would suggest you use iFrame embedding method instead of the form's full source code and see if it helps.

    Please inform us for any updates so that we can provide further assistance regarding to your issue. We will be waiting for your response. Thank you.



    Albert  JotForm Support   

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    Answered by smockadotkids on September 17, 2011 at 01:43 PM

    I tried using the embed source code and Big Commerce will not display it correctly due to their CSS framework. I'm not sure if that is the same thing as the iFrame embedding method. Could it be a browser issue? I always use FireFox.

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    Answered by smockadotkids on September 17, 2011 at 01:50 PM

    Okay, I tested it on Internet Explorer and it works fine. It's only doing that on FireFox. Because of the Big Commerce hosting system, I have to use the full source or it displays nasty-looking bullets next to each section of the form. I guess there must be a reason it's not working in FireFox. Please advise!

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    JotForm Founder

    Answered by aytekin on September 18, 2011 at 06:07 AM

    Looks fine on my Firefox:


    It might have something to do with the problems we had on Friday. Please check it again to make sure if it working on your end. 

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    Answered by smockadotkids on September 23, 2011 at 09:16 PM

    I have checked it in FireFox and it is doing the same thing. It looks fine in FireFox because I have it set up with the full source code, rather than using the embed. I had tried the embed first and it displayed ugly bullets. They do not show now. The current problem in FireFox is function, not the way it looks. Whenever I try to test it in FireFox, it gives me two errors. First, when I browse and put a picture in for the file upload, it says "You can only upload following files" but says nothing else. When I hit the submit button, it says "There are incomplete required fields. Please complete them." But all the required fields are complete. It does NOT do this in Internet Explorer... Only FireFox. I would guess that to "recreate" the problem on your end, you'd have to try to submit a test through the actual form using the FireFox browser.

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    Answered by brx250 on September 23, 2011 at 10:48 PM

    Hi there,

    We really do apologize for any inconvenience. But still, we couldn't replicate your issue. I've attached here a screenshot of your thank you page taken from Firebox Browser.

    Could you provide us the version of the Firefox that you are using?

    We will be waiting for your response. Thank you for your patience.


    Albert | JotForm Support

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    Answered by smockadotkids on September 24, 2011 at 10:02 PM

    I'm using Version 3.6.22... if you got it to work in FireFox, then it has to be the version that I'm using. Still, a lot of people are using the same version because the highest upgrade eliminated Google Toolbar for FireFox. Is there a hack or something I need to put in to get it to work for this version? Meanwhile, I will have some other people check their versions of FireFox to see if it works.

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    JotForm Support

    Answered by liyam on September 24, 2011 at 11:04 PM


    Have you tried pressing the shift+refresh icon? if this still does not do the trick, can you try clearing your cache?  If you have temporary internet files in your PC, that can also be one of the causes.



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    Answered by on September 27, 2011 at 11:06 PM

    I tried both. Neither worked. Still does the same thing. It appears to be a browser issue... if it were my Internet files, it wouldn't work in Internt Explorer either, I'd imagine. But it does work on the same computer in Internet Explorer. I'm still waiting to hear from people who have the same version of FireFox to see if they are having the same results.

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    Answered by allanftd on September 28, 2011 at 08:02 AM

    Please keep us posted with your customers' feedback. Additional information that we can get from them will be very helpful.

    Thank youfor your cooperation, smockadotkids! Hope we can resolve this together very soon.

    Best regards,



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    Answered by smockadotkids on September 28, 2011 at 05:30 PM

    We've not been able to obtain feedback, so we are going to put a message stating that if they have trouble getting the form to work, to try Internet Explorer or upgrade their FireFox to the latest version. Not sure what else we can do.

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    Answered by smockadotkids on October 12, 2011 at 12:33 AM

    We actually had to remove the javascript and CSS from the Big Commerce area because it was causing our cart and products not to function. So, now we can't use the form at all. I've tried every code option there is and it just doesn't work with the Big Commerce system.

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    Answered by allanftd on October 12, 2011 at 02:09 AM

    Hi smockadotkids,

    The Iframe embed code has been suggested previously but I'm not sure if you tried it. Were you able to try Iframe embed code? If no, please try it and let us know how it goes.


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    Answered by smockadotkids on November 05, 2011 at 08:11 PM

    I just now saw this response, sorry for the delay. I had tried iFrame previously, but it looked even worse than the bullets because it squished it into a small space with scroll bars horizontally and vertically. I tried it again today and same problem. Then, I realized that I could change the height and width settings of the iFrame to get rid of those scroll bars! Now, the form looks great and it functions the way it should. Thanks so much!

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    JotForm Support

    Answered by idarktech on November 05, 2011 at 08:23 PM

    Glad to hear that you were able to sort it out smockadotkids. If you have any other concern, just let us know. Thank you for using JotForm!

    Kindest Regards,