What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Experiencing long delays when viewing or editing forms

    Asked by zxii on October 06, 2014 at 09:26 AM

    Hi,

    All my forms is down because your site is down too.

    Now this situation last for 60+ minutes and It's a bad feeling for me and our customers.

    It shouldn't happen on such a big company as you are. Please give me an explanation about how it happened and why did you spend so long to fix it.

    Roger

     

     

    JotForm My Forms site all and
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    JotForm Support

    Answered by Charlie on October 06, 2014 at 09:34 AM

    Hi Roger,

    Our sincere apologies for any inconveniences that this might have caused you.

    This has been resolved. It is only a temporary hiccup on the server, it was immediately escalated to our technical team. Everything is working fine right now. 

    Thank you.

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    Answered by tashuu on October 07, 2014 at 03:33 AM

    It is not still. Even changes to forms is taking up to 4 minutes to load while on jotform's link to the form.
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    JotForm Support

    Answered by TitusN on October 07, 2014 at 05:55 AM

    Hello, 

    We sincerely apologize for the delays you are experiencing. 

    Our developers are aware that the issue has recurred - and are working to resolve the issue as soon as possible. 

    We will notify you as soon as the issue has been fixed - and thank you for your patience.