Experiencing long delays when viewing or editing forms

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    Asked on October 06, 2014 at 09:26 AM


    All my forms is down because your site is down too.

    Now this situation last for 60+ minutes and It's a bad feeling for me and our customers.

    It shouldn't happen on such a big company as you are. Please give me an explanation about how it happened and why did you spend so long to fix it.




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    Answered on October 06, 2014 at 09:34 AM

    Hi Roger,

    Our sincere apologies for any inconveniences that this might have caused you.

    This has been resolved. It is only a temporary hiccup on the server, it was immediately escalated to our technical team. Everything is working fine right now. 

    Thank you.

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    Answered on October 07, 2014 at 03:33 AM

    It is not still. Even changes to forms is taking up to 4 minutes to load while on jotform's link to the form.
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    Answered on October 07, 2014 at 05:55 AM


    We sincerely apologize for the delays you are experiencing. 

    Our developers are aware that the issue has recurred - and are working to resolve the issue as soon as possible. 

    We will notify you as soon as the issue has been fixed - and thank you for your patience.