Account over limit and disabled

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    lesley downs 
    Asked on October 06, 2014 at 12:21 PM



    I'm unable to submit an upgrade.


    Can you confirm my username and password.


    Many Thanks

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    Answered on October 06, 2014 at 12:53 PM

    Hi Lesley,

    Please make sure that you are logged in to your account before trying to upgrade.

    Your username is: "lesley1" and is registered with the same account you have used to contact us.

    Do let us know if you experience any issues logging in or upgrading once you are logged in.

    Best Regards,

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    Answered on October 06, 2014 at 01:11 PM
    Hi Just tried to login and request a new password.
    Tried to sign in as a guest but still having problems.
    Please advise?
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    Answered on October 06, 2014 at 02:04 PM


    I checked your account and it appears to be over its storage limits.  We only allow our "Free" accounts to have up to 100mb worth of files stored at any time.  Your account currently has nearly 140.  I went ahead and activated your account so that you may clear out some of the submissions associated with those uploads.

    You account may be disabled once again however if you do not either upgrade to a higher level package:

    Or clear out some of the submissions with files attached.

    Let us know if you have any further questions and we will be happy to help.