What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account over limit and disabled

    Asked by lesley downs  on October 06, 2014 at 12:21 PM

    Hi,

     

    I'm unable to submit an upgrade.

     

    Can you confirm my username and password.

     

    Many Thanks

    confirm upgrading unable to upgrade upgrade account
  • Profile Image

    Answered by Ben on October 06, 2014 at 12:53 PM

    Hi Lesley,

    Please make sure that you are logged in to your account before trying to upgrade.

    Your username is: "lesley1" and is registered with the same account you have used to contact us.

    Do let us know if you experience any issues logging in or upgrading once you are logged in.

    Best Regards,
    Ben

  • Profile Image

    Answered by lesley1 on October 06, 2014 at 01:11 PM
    Hi Just tried to login and request a new password.
    Tried to sign in as a guest but still having problems.
    Please advise?
    ...
  • Profile Image
    JotForm Support

    Answered by david on October 06, 2014 at 02:04 PM

    Hi,

    I checked your account and it appears to be over its storage limits.  We only allow our "Free" accounts to have up to 100mb worth of files stored at any time.  Your account currently has nearly 140.  I went ahead and activated your account so that you may clear out some of the submissions associated with those uploads.

    You account may be disabled once again however if you do not either upgrade to a higher level package:

    http://www.jotform.com/pricing

    Or clear out some of the submissions with files attached.

    Let us know if you have any further questions and we will be happy to help.