What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Facebook Submission - No email received & a generic question

    Asked by c3rb on July 28, 2010 at 03:13 AM

    Hello there.


    I added Facebook Form following the directions u have in ur blog. Everything goes ok, the only problem is that i didnt received any email notification at all. The submission is submitted as i saw that it exist here in My Forms Reports, but i didnt got the email

    Also, can u tell me how to edit its page to have a simple redirection when the user submit through facebook? It produces a blank page.

    Finally, i have this problem / question.

    I have a form that use Matrix Fields. Can i receive in the report i get in my email, along with the answers that the user choose in the matrix field, also the "questions" - the fields that where the labels in where the user filled in? As its a little confusing as it is right now.


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    JotForm Founder

    Answered by aytekin on July 28, 2010 at 10:54 AM

    Can you post separate questions on different threads?

    1) Please let me know which form you have this problem with. I assume you already tried to steps provided on the FAQ regarding email problems.


    1. Click on "Setup and Share" tab on the form builder toolbar
    2. Click on "Thank You"
    3. Select "Custom URL" option and enter a URL from your own web site.

    3) Yes, we are aware of this problem. This is already in our todo list.