What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form with Stripe field: Unable to eit submissions as it requires a valid credit card.

    Asked by bigredman on October 07, 2014 at 11:06 AM

    For example, in my form, date of birth for each registrant is required. Sometimes people make a mistake and ask me to change it for them. However, when I try to edit the result, I can't find a way to save without paying again and resubmitting the form. Is there a way around that?
    Thank you

     

    Page URL:
    http://form.jotform.us/form/42767652715160?

    and date of birth find
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 07, 2014 at 12:50 PM

    Hello bigredman,

    I have understood the issue you are having. You are unable to edit any of your submission because the Strip question you have in your form is expecting valid credit card details. 

    I did try few options to hide the payment question in edit mode but it does not seems to work. Let me report it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 08, 2014 at 02:32 AM

    @bigredman

    This bug has been fixed. Do let us know if you encounter any other issues.

    Cheers!