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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Collecting credit card details got account to be blocked: What to do?

    Asked by sitstechnology on October 07, 2014 at 12:37 PM
    Hi can you kindly look at our account? its blocked as of now.
    Thanks
    Kasey J Williams
    (Assistant & Accounts)
    SITS Technology
    Email: info@s-itsolutions.co.uk
    Website: http://www.sitstechnology.co.uk

    *Disclaimer:* This e-mail, including attachments, is intended for the
    person(s) or company named and may contain confidential and/or legally
    privileged information. Unauthorised disclosure, copying or use of this
    information may be unlawful and is prohibited. If you are not the intended
    recipient, please delete this message and notify the sender.
    suspended account suspended JotForm account
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    Answered by Ben on October 07, 2014 at 02:29 PM

    Hi Kasey,

    You have been collecting Credit Card information on your jotforms and for that reason your account has been suspended.

    Phishing You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography, make login forms to steal user credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately

    You can see that under Phishing section in our Terms of use.

    Best Regards,
    Ben

  • Profile Image

    Answered by sitstechnology on October 07, 2014 at 03:01 PM
    Hi Ben,
    I did not know this is not allowed, can you kindly enable the account for
    now....i will get the credit card form deleted once we have collected the
    required information.
    Kind Regards
    Kasey J Williams
    (Assistant & Accounts)
    SITS Technology
    Email: info@s-itsolutions.co.uk
    Website: http://www.sitstechnology.co.uk
    *Disclaimer:* This e-mail, including attachments, is intended for the
    person(s) or company named and may contain confidential and/or legally
    privileged information. Unauthorised disclosure, copying or use of this
    information may be unlawful and is prohibited. If you are not the intended
    recipient, please delete this message and notify the sender.
    ...
  • Profile Image

    Answered by Ben on October 07, 2014 at 05:01 PM

    Hi Kasey,

    OK, I have talked with my colleagues and we will enable your account for now, but please remove the fields for collecting credit card data as soon as possible from your jotform, which will in turn permanently remove the same data from the submissions.

    We are not storing that information in encrypted format which would be required for such type of data, and as mentioned before we do not allow it as per our terms of use.

    What I would suggest is checking out our payment processing widgets as with them you will be able to get payments made in any manner that you require for you business and have it done as per our terms of use.

    If you have any questions on setting it up, do let us know and we will be happy to help.

    Best Regards,
    Ben

  • Profile Image

    Answered by sitstechnology on October 08, 2014 at 04:41 AM
    Thanks Ben,
    i will get my engineer to look into this.
    Kind Regards
    Kasey J Williams
    (Assistant & Accounts)
    SITS Technology
    Email: info@s-itsolutions.co.uk
    Website: http://www.sitstechnology.co.uk
    *Disclaimer:* This e-mail, including attachments, is intended for the
    person(s) or company named and may contain confidential and/or legally
    privileged information. Unauthorised disclosure, copying or use of this
    information may be unlawful and is prohibited. If you are not the intended
    recipient, please delete this message and notify the sender.
    ...
  • Profile Image

    Answered by Ben on October 08, 2014 at 08:13 AM

    Hi Kasey.

    OK, thank you.

    I see that the problematic fields are removed now, which is good.

    Do let us know if you have any further questions.

    Best Regards,
    Ben

  • Profile Image

    Answered by sitstechnology on October 08, 2014 at 10:51 AM
    Hi Ben,
    So our Technical department has re-constructed the form, can you kindly
    tell me if it complies with your rules at www.sitstechnology.co.uk/file

    Kind Regards
    Kasey J Williams
    (Assistant & Accounts)
    SITS Technology
    Email: info@s-itsolutions.co.uk
    Website: http://www.sitstechnology.co.uk

    *Disclaimer:* This e-mail, including attachments, is intended for the
    person(s) or company named and may contain confidential and/or legally
    privileged information. Unauthorised disclosure, copying or use of this
    information may be unlawful and is prohibited. If you are not the intended
    recipient, please delete this message and notify the sender.
    ...
  • Profile Image

    Answered by Ben on October 08, 2014 at 11:00 AM

    Hi Kasey,

    I just took a look at it and yes, this is the proper wait to integrate with a payment processor and 'collect' the credit card details as we do not save these details, they are only passed to the payment processor for processing.

    Your technical department did a great job :)

    Do let us know if you have any further questions.

    Best Regards,
    Ben

  • Profile Image

    Answered by riskprocessor on October 13, 2014 at 04:59 PM

    Oh, so this was the reason why their account was blocked! As I can see, the Phishing section has precise and clear instructions as to when JotForm can disable your account and why. It’s good to see how dedicated JotForm support is toward helping all the members, regardless of what problems they are facing and how complicated. I haven’t seen many forums enabling accounts of those users who somehow fail to abide by their terms of use. Impressive, and I am glad to be part of JotForm! 

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    JotForm Support

    Answered by ashwin_d on October 14, 2014 at 12:13 AM

    Hello Kasey,

    Thank you for your nice words. This is what keeps are motivated :)

    Do get back to us if you have any questions.

    Thank you!