What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Please let me know why our account is suspended notification

    Asked by Elaine Collins  on October 07, 2014 at 07:04 PM

    We have gone to log in and we have received a Account Suspended notification in regards to the terms of use violation.  Can you please advise what you feel we have done to violate the Terms as we have never used this for phishing.


    Please find the attachment that we have received from your website as a we login.  


    If you could please notify me urgently on this as we require this to look after some of our clients forms.



    Elaine Collins

    Administrator / Assistant Accountant / Payroll Officer / Manager

    The Ebusiness Company

  • Profile Image
    JotForm Support

    Answered by jonathan on October 07, 2014 at 11:18 PM

    Hi Elaine,

    We apologize for any inconvenience caused. The phishing filter have wrongly auto suspended the form.

    I have check manually, but the form is not a phishing form.

    I have now reinstated the form and your account. You may not continue using our services.

    Login to your tecstar at http://www.jotform.com/login and you should be able now to see your forms again.

    Inform us if there are still issue.