Please let me know why our account is suspended notification

  • Profile Image
    Elaine Collins 
    Asked on October 07, 2014 at 07:04 PM

    We have gone to log in and we have received a Account Suspended notification in regards to the terms of use violation.  Can you please advise what you feel we have done to violate the Terms as we have never used this for phishing.

     

    Please find the attachment that we have received from your website as a we login.  

     

    If you could please notify me urgently on this as we require this to look after some of our clients forms.

     

    Regards, 

    Elaine Collins

    Administrator / Assistant Accountant / Payroll Officer / Manager

    The Ebusiness Company

  • Profile Image
    jonathan
    Answered on October 07, 2014 at 11:18 PM

    Hi Elaine,

    We apologize for any inconvenience caused. The phishing filter have wrongly auto suspended the form.

    I have check manually, but the form is not a phishing form.

    I have now reinstated the form and your account. You may not continue using our services.

    Login to your tecstar at http://www.jotform.com/login and you should be able now to see your forms again.

    Inform us if there are still issue.

    Thanks.