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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank You message not updating

    Asked by MMiller on September 15, 2011 at 02:17 PM

    I have a form that I am currently using on my website and I have the Thank You feature in use after someone clicks submit on the form.  I have it set to go to a specific URL.  The proiblem is I recently updated this URL, but when I use the form it still defaults to the old URL that I had entered previously.  I have tried clearing the history and cache on several different browsers and I still have the same result.  I have alos tried waiting a day just in case there is a propagationj issue.  Please advise if you can help me.

    Page URL:

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    JotForm Support

    Answered by NeilVicente on September 15, 2011 at 02:54 PM


    Your form has an existing redirect condition which points to http://www.linkdisplays.com/acee/artwork

    This condition overrides your Thank You page settings that's why your Thank You URL will not change no matter which URL you set it to.

    You must delete this condition to solve this problem.

    We hope this clears your issue. Don't hesitate to contact us again if you have other questions or concerns that need to be addressed.

    Thank you for your continued patronage.


  • Profile Image

    Answered by MMiller on September 15, 2011 at 03:14 PM

    Thanks for helping me out with this.  I was just looking around and I couldn't figure out exactly where to go to delete this condition.  I see the conditions button, but I don't see where I can see existing conditions, only to create new ones.

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    JotForm Support

    Answered by NeilVicente on September 15, 2011 at 03:18 PM

    After clicking the Conditions button, click the Saved Conditions button on the lower left side of the Conditions Wizard screen