What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to cancel account

    Asked by azgrounds on September 15, 2011 at 03:45 PM

    Tried to cancel account but when I hit cancel and it sends my to Plimus I do not have a login.  Please help

    cancel account
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    JotForm Support

    Answered by NeilVicente on September 15, 2011 at 04:10 PM

    Hi,

    Credit card paid subscriptions are processed by our chosen payment gateway, Plimus. Because of that, anything that concerns your billing can be managed by logging in to their website.

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus via this page - https://secure.plimus.com/jsp/account_login.jsp
    4.  Cancel your subscription

    Please do contact us again if you need further assistance on this matter. Thank you for doing business with JotForm!


    Neil