Trying to cancel account

azgrounds
Asked on September 15, 2011 at 03:45 PM
Tried to cancel account but when I hit cancel and it sends my to Plimus I do not have a login. Please help
- cancel account
JotForm Support

NeilVicente
Answered on September 15, 2011 at 04:10 PM

Hi,

Credit card paid subscriptions are processed by our chosen payment gateway, Plimus. Because of that, anything that concerns your billing can be managed by logging in to their website.

1. Find your Plimus username in the email that was sent to you when you first paid for your subscription
2. Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
3. Log in to Plimus via this page - https://secure.plimus.com/jsp/account_login.jsp
4. Cancel your subscription

Please do contact us again if you need further assistance on this matter. Thank you for doing business with JotForm!

Neil