What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is an AOL email address rejecting a forwarded notification?

    Asked by uhpress on October 08, 2014 at 04:14 PM

    Notification of a file upload comes to me at my domain (uhpress.com).  Once I verify authenticity, I forward the email to a co-worker whose email is @aol.com.  Just today those emails are being rejected.  Here is the message I receive:

    Your message did not reach some or all of the intended recipients.

          Subject:    FW: New submission: uhpress.com Place an Order Form
          Sent:    10/8/2014 11:46 AM

    The following recipient(s) could not be reached:

          ------an@aol.com on 10/8/2014 11:46 AM
                mailin-04.mx.aol.com: 521 5.2.1 : (HVU:B2) http://postmaster.info.aol.com/    errors/554hvub2.html

    Page URL:
    www.uhpress.com

    forwarded Emails order form recipient domain
  • Profile Image

    Answered by Shadae on October 08, 2014 at 10:34 PM

    Hi uhpress,

    To confirm, you are stating that emails from your domain are not going through to an AOL email address?

    The issue may arise from an issue between your email server and the recipient's email server.

    Do you only have this issue when you are attempting to forward JotForm notifications emails to this email address?

    Have you attempted to add this person to the notification list to get a direct notification from us?

    We look forward to hearing from you so that we can assist you further.

  • Profile Image

    Answered by uhpress on October 09, 2014 at 08:55 AM

    Thanks Shadae.

    Yes, the issue only occurs when forwarding a Jotform notification email.  In fact, when we removed the links to the files, the email DID go through.

    We could easily add this person to the notification list, but he would be inundated with notifications -- some of which do not apply to him. 

    Like I said, this method had worked perfectly for us until this week.

  • Profile Image
    JotForm Support

    Answered by Welvin on October 09, 2014 at 10:47 AM

    You can use conditional logic to send emails. In fact, you are using this method to your current form. Why not add this recipient using conditional logic so you're sending emails based on the information that should be for this recipient?

    Well, try to ask this person to whitelist Jotform by adding noreply@jotform.com to his/her safe sender list. Also ask this person to add your email address to safe sender list, if you're forwarding the submission using your own email address. Whitelisting should help. 

    http://womeninbusiness.about.com/od/email-questions/f/How-Do-I-Whitelist-Email-Sender-Or-A-Domain-In-Aol.htm 

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on October 09, 2014 at 10:47 AM