Why is an AOL email address rejecting a forwarded notification?

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    Asked on October 08, 2014 at 04:14 PM

    Notification of a file upload comes to me at my domain (uhpress.com).  Once I verify authenticity, I forward the email to a co-worker whose email is @aol.com.  Just today those emails are being rejected.  Here is the message I receive:

    Your message did not reach some or all of the intended recipients.

          Subject:    FW: New submission: uhpress.com Place an Order Form
          Sent:    10/8/2014 11:46 AM

    The following recipient(s) could not be reached:

          ------an@aol.com on 10/8/2014 11:46 AM
                mailin-04.mx.aol.com: 521 5.2.1 : (HVU:B2) http://postmaster.info.aol.com/    errors/554hvub2.html

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    Answered on October 08, 2014 at 10:34 PM

    Hi uhpress,

    To confirm, you are stating that emails from your domain are not going through to an AOL email address?

    The issue may arise from an issue between your email server and the recipient's email server.

    Do you only have this issue when you are attempting to forward JotForm notifications emails to this email address?

    Have you attempted to add this person to the notification list to get a direct notification from us?

    We look forward to hearing from you so that we can assist you further.

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    Answered on October 09, 2014 at 08:55 AM

    Thanks Shadae.

    Yes, the issue only occurs when forwarding a Jotform notification email.  In fact, when we removed the links to the files, the email DID go through.

    We could easily add this person to the notification list, but he would be inundated with notifications -- some of which do not apply to him. 

    Like I said, this method had worked perfectly for us until this week.

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    Answered on October 09, 2014 at 10:47 AM

    You can use conditional logic to send emails. In fact, you are using this method to your current form. Why not add this recipient using conditional logic so you're sending emails based on the information that should be for this recipient?

    Well, try to ask this person to whitelist Jotform by adding noreply@jotform.com to his/her safe sender list. Also ask this person to add your email address to safe sender list, if you're forwarding the submission using your own email address. Whitelisting should help. 


    Thank you!

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    Answered on October 09, 2014 at 10:47 AM