Subscription Extension

Hi hpeevents,

Thanks for reaching out to Jotform Support. Yes, you can extend your plan for another month however, please note that Jotform is a subscription-based service and the plan shall be renewed automatically. Since you want it only for one month, you need to cancel the subscription before your renewal date so that your account will not automatically renew and get charged.

Reach out again if you have any other questions.

Hi Team

https://form.jotform.com/hpeevents/hpe-amd-dinner

Please ensure my subscription for silver plan is only a monthly plan and not an annual plan, as your system is not user friendly, please refund $466 as we want to continue with the silver monthly plan - $49 but not the annual plan. Make sure our monthly plan should be extend auto renewable without any failure.

Waiting for your response.

Please call on : +919425906083 Poonam Sogani, in case of any doubt.

Thanks

Hi hpeevents,

Thank you for your reply. After checking, your active subscription is Silver Monthly Plan, your subscription will be automatically renewed every month, please make sure that the card you have used will always have sufficient funds so that the auto-renewal won't fail. As for your request for refund, I have forward it to the respective team and will get back to you as soon as I get an update.

Hi hpeevents,

Thank you for patiently waiting, we aprpeciate it. Glad to let you know that your request for refund on your Silver Yearly Plan is completed. The refund will be credited to your account within 5-7 business working days.

Reach out again if you need any other help.

Hi I haven't got my refund back. Please can you update me regarding the as it's been so long i have been waiting for the refund.

Hi hpeevents,

Thanks for getting back to us.

I have asked the correct department what the status is of this reimbursement.

As soon as there is news, we will be in touch with you.

Hi hpeevents,

After checking with the correct department, I can tell you that  $419 has been refunded.

Should you have any further questions, please do not hesitate to contact us.