How do I downgrade back to the free service...

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    Asked on September 16, 2011 at 12:48 AM

    John Chidester

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    Answered on September 16, 2011 at 01:31 AM

    Hi John,

    Your JotForm subscription is paid using Credit Card which is handled by Plimus.
    To downgrade the account please login to JotForm then click on Account Settings
    from the bottom of the page. The Account Settings will show you a 'Cancel' button
    click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original
    plimus email you received when you paid for JotForm.

    If you forgot the password you may visit the link below and enter the email
    address used upon sign up.

    Your account will stay Premium until the time you have paid for expires.
    Let us know if you encounter any issue with the process of cancellation.

    Thanks for using JotForm.