Stripe integrated Jotform problem

 Hi.

My client submitted their details on my Stripe integrated Jotform. Something went wrong - the client received the successful submission email, but on the Stripe side, there was no record of a payment or even a failed payment.

I saw this same problem posted on the forum, which was apparently rectified last month.

However, I still had the problem.

Could really use some help with this one please.

Regards, Phil

Hi Shadae

Thanks for your quick reply.

That was exactly the transaction I was talking about. Even though no payment was made, the client received the submission confirmation message and was therefore under the impression that her payment had been made.

I made a test payment soon afterwards, to make sure the form was working, and it went through perfectly. I have just changed my confirmation message to tell clients that payment was not guaranteed until Stripe sent it's own confirmation message.

Is this a glitch that can be fixed?

Phil

Hi Shadae

Apologies, when I said the client received the submission confirmation message, I actually meant they were taken to the Thank You message.

I'm guessing that I should be able to set up the same kind of condition for that too though.

I'll let you know how I get on.

I think I have it now, some of my fields were not "required" so I have changed them.

Thanks, Phil

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