- weboriginationAsked on September 16, 2011 at 05:05 PM
I know several people have already posted this question, but my customer's forms are not working and the questions that I saw JotForm states that the problem is fixed. It is NOT fixed for one of my customers... https://www.commonwealthcounseling.com/patient-registration.html
Simply changing the https:// to http:// - as suggested as a temporary fix in another post - does not work. On the Apple platform, it does not display the form at all and on the PC platform, it displays error messages relating to JotForm's SSL...
www.jotform.com uses an invalid security certificate.
The certificate is only valid for the following names:
ssl23.cloudflare.com , www.thefamilyregistry.com , www.ginghamsburgglobal.org , ginghamsburgglobal.org , www.shoppingcartelite.com , www.powerssecurity.com , ucwebhost.com , www.dpmclimbing.com , coinsupplyexpress.com , www.coinsupplyexpress.com , www.thredup.com , www.lucentsmile.com , lucentsmile.com , direct.lucentsmile.com , questhavenfashions.com , cinselarzular.com , www.ubeaditsacramento.com , smtp.shoppingcartelite.com , api.shoppingcartelite.com , ftp.shoppingcartelite.com , imap.shoppingcartelite.com
(Error code: ssl_error_bad_cert_domain)
Obviously, we would like to have this fixed at your earliest convenience.
- yasincoAnswered on September 16, 2011 at 06:55 PM
- Joe RussellAnswered on September 16, 2011 at 07:41 PMThis occurs when you have a single domain SSL cert and you are trying to use the cert on another domain under your main domain that you purchased the SSL for. And or trying to use a domain cert for multi domains.You need to purchase a multisite SSL UCC if you want to use 1 SSL cert for multi domains.Multiple Domains are also called UCC (Unified Communications Certificate)it looks like you only have a Single Domain Certificate.I'm not a Jotform tech etc. but am a webDev
- besttrvlAnswered on September 16, 2011 at 07:49 PM
I'm having the same problem. The form was fine yesterday. We only use our SSL on a single domain and it's the domain where we have the form.
- weboriginationAnswered on September 16, 2011 at 09:27 PM
@Joe Russell... Thank you, but I do only have a single domain SSL and I am using it for only a single domain. The message / screen shot that I attached is stating that there is a problem originating from the JotForm SSL - not the single domain SSL that I have on this website. Please note the part that states "www.jotform.com uses an invalid security certificate." If the problem were my site's certificate, it would state my domain.
Judging from the multiple URLs mentioned in the error message, it would appear that JotForm may be using a single SSL certificate for multiple domains and that may be the problem. Or, errors caused by the DOS attack they suffered today may have damaged settings within their UCC certificates.
At any rate, this site was set-up and working fine before the DOS attack today.
- JotForm SupportmlizAnswered on September 17, 2011 at 02:06 AM
I already have forwarded this concern to our system administrators.
Most of the functionalities are already working after the
ddos attack and ip address change however there might
still be some which are having issues.
We are working on resolving all of these issues fixed as soon
Sorry for the inconvenience this may have caused.
- RhinoFormsAnswered on November 18, 2011 at 10:24 PM
I am having these issues today, specifically in IE8. Getting the yellow bar that reads, "To help protect your security, Internet Explorer has blocked this website from displaying content with security errors. Click here for options..." It works fine in Firefox 8.
Need help to get this fixed, asap.
- JotForm SupportliyamAnswered on November 19, 2011 at 12:45 AM
Can you please provide us the link to your form that's having this issue?
- RhinoFormsAnswered on November 19, 2011 at 04:28 PM
Went back today to get the links to give you the specific pages (there were at last two that I was aware of) and the warning is no longer coming up in IE.
- Chief Technology OfficereeeAnswered on November 19, 2011 at 04:36 PM
The problem is related with our 3rd party SSL provider, I have checked the new certificate and it seems everything is stable now.
Sorry for the problem,
Thank you for your patience,