What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails sent inconsistently? Why?

    Asked by Retfar4 on September 16, 2011 at 06:05 PM
    When I submit the form, I have rules that send a copy to an administrator and to a teacher. Sometimes the email goes through, sometimes it doesn't. I've spoken with our network admin and JotForm is whitelisted. Any ideas on why it's inconsistent in the handling of the form?http://www.jotform.com/form/12560950770
  • Profile Image
    JotForm Founder

    Answered by aytekin on September 17, 2011 at 01:07 PM

    We had DDoS problem yesterday. That must have caused the inconsistencies on the emails and submissions. If you still have the problem, please let me know the URL of the form for which you are missing the emails.

  • Profile Image

    Answered by Drafter on September 17, 2011 at 07:15 PM
    http://www.jotform.com/form/12560950770Above is the form... Still having trouble...
  • Profile Image
    JotForm Founder

    Answered by aytekin on September 18, 2011 at 06:49 AM

    If you do not receive emails please use a different email address for now. We have to use sendgrid temporarily and their deliveribility rate seems to be much lower than our servers. 

    To change recipient email address on a form, open your form on the Form Builder and then:

    1. Click on "Setup and Share" tab,

    2. Click on "Email Alerts",

    3. Select "Notification",

    4. Click on "Reply-to and Recipient Settings",

    5. Change "Recipient E-mail" on the lower right side.