Why are my existing forms deleted?

  • Profile Image
    Pete 
    Asked on October 11, 2014 at 04:20 PM

    My account lapsed and when I paid my upgrade fee again like 5 days later all my existing forms were gone. I set up new forms 2 days ago and then when I logged back in today they are also gone.

     

    What is going on?

     

  • Profile Image
    BDAVID
    Answered on October 11, 2014 at 06:02 PM

    Upon checking your paid account "ccfcpconline", I see all your forms are there:

    There are also some forms in the Trash folder, which can be restored:

    Could you please log out, clear your browser's cache(we recommend using Google Chrome) and log back in? Your form are there, please let us know if you need more assistance.