What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my existing forms deleted?

    Asked by Pete  on October 11, 2014 at 04:20 PM

    My account lapsed and when I paid my upgrade fee again like 5 days later all my existing forms were gone. I set up new forms 2 days ago and then when I logged back in today they are also gone.


    What is going on?


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    JotForm Support

    Answered by BDAVID on October 11, 2014 at 06:02 PM

    Upon checking your paid account "ccfcpconline", I see all your forms are there:

    There are also some forms in the Trash folder, which can be restored:

    Could you please log out, clear your browser's cache(we recommend using Google Chrome) and log back in? Your form are there, please let us know if you need more assistance.