What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The events of today have cost my client a loss of money for her business. I need to know how you plan to compensate?

    Asked by tamig707 on September 16, 2011 at 08:49 PM
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    Answered by Brad on September 16, 2011 at 09:01 PM

    tamig707,

    Before you get all high-and-mighty, you better refer to the TERMS section of the website.  Parts 11 and 12 explain:

    Disclaimer of Warranties. YOU UNDERSTAND AND EXPRESSLY AGREE THAT USE OF THE JOTFORM SERVICE IS AT YOUR SOLE RISK. THE JOTFORM SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. INTERLOGY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE JOTFORM SERVICE (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, AND NON-INFRINGEMENT). INTERLOGY MAKES NO WARRANTY THAT THE JOTFORM SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT THE JOTFORM SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR INFORMATION DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE JOTFORM SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE ARISING THEREFROM. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM INTERLOGY OR THROUGH THE JOTFORM SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
    Limitation of Liability. YOU UNDERSTAND AND EXPRESSLY AGREE THAT, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL INTERLOGY OR ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS, OR LICENSORS BE LIABLE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STATUTORY, OR OTHERWISE) FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF, OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR (OR ANYONE USING YOUR ACCOUNT'S) USE OF THE JOTFORM SERVICE.

     

    Yea today was inconvient, but its a FREE service you bum!  Stop being an ASS!  Im just a guy that uses the service, an I am not affiliated with Jotform.com.  It's simply my opinion.

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    Answered by tamig707 on September 16, 2011 at 09:15 PM

    As I thank whomever you are I am paying for mhy service THANK YOU I am not using THE FREE SERVICE so before you reply to anything make sure you have all of the information. YOU STOP BEING AN ASS & PLEASE MIND YOUR BUSINESS. Now back to speaking with a represntative from Jot, if someone would reply I would greatly appreciate it.

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    Answered by AussieRescueMidwest on September 16, 2011 at 09:18 PM

    I am also a little nervous all the sudden, I am trying to creat forms and it keeps kicking me out. I use JotForms for the rescue we run, but we have a large International Client we are considering JotForms for. Hope they resolve this. I see they use CloudFlare, so they must be a Media Temple client. Hmm, we use them as well.

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    Answered by aspierre on September 16, 2011 at 10:57 PM
    I think it is kind of hard when you have 500 000 customers, which some would be frantically emailing and sending messages, as well as the founders of the company stressing about the attack as well as the customers forms. in their defense they are online all the time for us, they never miss a message, they always help with a polite manner, they treat a free customer and a paying customer the same. They help us to succeed with whatever we do. I guess it kinda common sense of owning a business especially online to have a backup, a quick search on google would reveal the issue they have, and would prompt us to say " ok, this cant be avoided, so i need to fall to plan B " which is create a simple form, or some alternative untill Jotform is up, i do not think they should be hounded and bashed because they have an issue. If you weigh up the pros and cons of their service and the people that are behind it, giving your website a sense of professionalism when a customer wants to make contact with you which results in a higher ROI for your business, i would be gratefull that such a wonderful team is always there. Jotform has given me personaly relief from a developer which was costing me an arm and a leg just to do what i needed to do to get my business running, and i am sure many people have the same experience, how about we thank them on their service and be glad the issue is resolved, from experience we know that they have done everything in their power to help us with the forms and most times even given advice not related to their forms. Thank you Jotform for your service and i hope you guys can actually rest soon after the long hours you put in.
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    Answered by BBIE on September 17, 2011 at 02:15 AM

    I completely agree with the last intervention of aspierre.

    I am using Jotform since a few years on my personal website (and I was using it yet before it improved massively in quality some time ago).

    The program and the people are so good that we have decided to use it on the business site too. It offers a marvelous solution to all our needs.

    Do not hang the victims. Hang the hackers!

    Great job done. I am very satisfied with the way you solved quickly the issue. And I am a paying member too...

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    Answered by davort on September 17, 2011 at 07:04 AM

    I totally agree we shouldn't give Jotform crew anymore hard time than they already had in the last few days.

    Furthermore, anyone who is making some serious money through, or is in any other way highly dependant to,  forms on their website(s) should IMHO consider programming them themselves and not rely on a third party solution. That's what a serious company would do anyway.

    Don't get me wrong, I totally love Jotform, but I'm also aware of all the problems they are potentially exposed to and I'm willing to suffer with them when shit hits the fan. I myself have suffered losses yesterday, but it's a small cost considering how much benefit I gained from using Jotform's wonderful service so far.

    I'm sure - or at least I hope - they have learned their lesson from these unhappy events and that in future they will be prepared to defend, both themselves and their customers.

    Good luck JotForm!

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    JotForm Founder

    Answered by aytekin on September 17, 2011 at 09:52 AM

    We have always been trigger happy to provide refunds when one of our users are unhappy about a problem. So, in this case as well, we'd happy to provide full month's refund to any user who sends an email to billing@interlogy.com. Tamig707, yours is already sent right now. 

    We are aware that you are putting a lot of trust in us by placing JotForm code in your site. That's actually a lot of pressure for us. :) Any problem on our site can create problems for your site and for your customers as well. That's why we  worry a lot of about availability and we are continuously improving our systems. However, whatever we do it looks like we will always have an event like this once a year. :) The DDoS attack (probably caused by our recent crackdown on phishers) was so massive and sudden that it took down our data center's even before reaching us. In fact, our servers did not even see a increase in the load. Of course, there are services that are more resillient to these kinds of attacks and we are currently trying different options. 

    Thanks for putting your trust with us.

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    Answered by AussieRescueMidwest on September 17, 2011 at 10:05 AM

    As far as our rescue is concerned, we like and will continue to use JotForms, the diverse ways you allow us to create forms is fantastic.

    My only concern is a 2 day campaign we are doing for a client and data-mining the RSVP's, does JoTForms feel they have a solution/process to avoid such an event in the furture? I am not even sure where else we would turn. 

    Again we do appriceate what you provide and will continue as a client.

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    JotForm Founder

    Answered by aytekin on September 17, 2011 at 10:27 AM

    We are pretty confident with current setup. We have now multiple levels of additional protection. 

    At least we are more ready now for a similar attacks. We have a hot backup running on a separate data center and should be able to restore our service quickly if something similar takes us down. 

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    Answered by tamig707 on September 17, 2011 at 01:18 PM

    I appreciate the response from jotform. Thank you very very much.  Is there a possibility of being able to send message, concerns and questions to your team without the input of others. Everyone is quick to jump up and speak on issues that do not concern them. I read other messages in the forum but I am not one to chime in on something that has nothing to do with me. Is this a possiblity shoudl there be any further issues that our messages can be sent without the input of others>

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    Answered by AussieRescueMidwest on September 17, 2011 at 01:24 PM

    Thanks for the quick response, we will be using JotForms for our commercial client with the knowledge you and your company feel comfortable with a solution for the future.

    Thanks again :)

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    JotForm Founder

    Answered by aytekin on September 17, 2011 at 01:32 PM

    Yes, simply check Private option when you are sending a message on the contact page. Your messages will only be seen by JotForm Support Team.