What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is it possible to manage a waitlist with Jotform ?

    Asked by Michel  on October 12, 2014 at 04:58 AM

    Is it possible to manage a waitlist with Jotform?

    I should like to be able to accept registrations over the limited admission capacity as well as to send an automatic message to those who would like to be registered but can't :

    ' Your name has been put down on our waitlist as our admission capacity  has currently been reached. In case of a withdrawal, you'll be informed by SEL so that you can complete your registration with us.'

    Thank you for your answer.


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    JotForm Support

    Answered by ashwin_d on October 12, 2014 at 08:39 AM

    Hello Michel,

    Unfortunately there is no built in feature to achieve your requirement.

    One possible way to achieve your requirement is to add "Gift Registry" widget in your form. In this widget you will be able to configure the number of submission you want to receive. Once you receive all the submissions, user will be able to see that admission slots are not available. You can then add a condition in your form to display a message to the user that your submission will be accepted in waitlist.

    Please take a look at the following demo form :  http://form.jotformpro.com/form/42843862322960? Feel free to clone this form for a closer look. The following guide should help you in form cloning:  http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by sellyon on October 12, 2014 at 11:00 AM

    I limited the number of submissions at 1 for testing the Gift Registry widget more easily, but unfortunately the widget does not work with me.

    An other question : is it possible to change automatically the thank you message when the number of submissions I want to receive is reached, without using the widget ?

    Thank you for your answer.



    URL of my form






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    Answered by Shadae on October 12, 2014 at 01:12 PM

    Hi senyon,

    To confirm, the issue that you are having is when you submit one, when the form is opened again, you are still see the "1 left"

    Widget will only work successfully once the JotForm API is inserted. That is how the widget will be able to check your previous submissions to know how much of each item is currently left available when the form is loaded.

    Please go to the Gift Registry Wizard

    Select click here to get API Key

    It will take you to the API section of your account where you can create your API key.

    Once that is created, you would go back to your Form Builder and enter the key into the Gift Registry Wizard.

    Then you can test your form to see if it is working as desired.

    I have moved your question regarding creating a custom Thank You page without the widget to this thread: http://www.jotform.com/answers/441938 

    It will be answered there.

    I hope this helps. Please inform us if you need additional assistance.

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    Answered by sellyon on October 13, 2014 at 04:20 AM

    Sorry, I don't succeed. The gift registry widget does not work in my form. The number of item "Quartier Saint-Georges 13-10-2014" does not change. What is wrong in my form ?

    Thank you for your help.






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    Answered by sellyon on October 13, 2014 at 05:27 AM

    I don't unsderstand why. Every thing is OK now.

    Thanks a lot



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    Answered by Ben on October 13, 2014 at 09:28 AM

    Hi Michel,

    Thank you for updating us, I am glad to hear that everything is working for you now.

    Do contact us again if you have any further questions or issues.

    Best Regards,