What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button not submitting when clicked

    Asked by myskyhigh on October 13, 2014 at 03:30 AM

    A new client of ours was kind enough to let us know the following via email: 

    "hi there, I'm trying to send a query to one of your speakers and the form won't submit...."

     

    When I asked how she would describe the exact experience she wrote:

    "the issue was the 'submit' button on the 'make an inquiry' form, which didn't respond and submit the form, no matter how many times I clicked it."

     

    Now, this is a serious issue to us - and potentially a deal breaker. How do you explain this and how do we know this doesn't happen to other people visiting our site and then leave in frustration that they can't even write a note to us?

    Page URL:
    http://www.expertbase.org/432

    form won't submit submit jotform submit submit button
  • Profile Image

    Answered by Ben on October 13, 2014 at 09:02 AM

    Hi,

    Thank you for letting us know about this.

    I have tried to submit the jotform on your website to check if there is an issue or a conflict on the page, but everything went through properly.

    You will see a submission with 'q' for name, please ignore it, this was my test submission.

    I would suggest trying to make a submission yourself as well and let us know if you are able to replicate the issue.

    I however presume that this was something on their side. Do you know what they have used to fill out your website? Might be that they did not have connection (if they used mobile device) at the moment that they clicked submit causing them to not be able to submit the message.

    Best Regards,
    Ben