What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Gift Registry Widget not loading in Internet Explorer and Firefox

    Asked by tomorrownight on October 13, 2014 at 07:13 AM


    My ongoing saga to complete my booking form for Treehouse festival Eco building event is coming to an end! I have just a couple of issues-

    Firstly - In Firefox and internet explorer Gift Registry Widget will not load (ive left it for 20 minutes and still hasnt), If you refresh it does work but, i cant expect my visitors to know to refresh.  Is this a bug in Gift Registry?

    Secondly - Ive got a lot of conditions in this form, and X can be Identical to Y, but X works and Y doesnt (for example only 30% of the time does the "weekend ticket (Fri-Sun)" add money into the calculation. )  Then ive got a similar issue (which might be me missing something), if you add Wednesday (in choose days) it adds £12 as required, but then when you choose "Go Karting" it takes the previous number away and adds the value of Go Karting (£6) - why is this?  Else where it works and the rules and conditions are exactly the same (apart from the price difference).

    Lastly, and its not essential, can i change the text size on Gift Registry?




    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on October 13, 2014 at 10:58 AM

    Hi tomorrownight,


    Thank you for reporting to us. I tried cloning and checking your form in Firefox and IE8, I was able to replicate your issue. 

    Google Chrome

    Mozilla Firefox - Although while the the options are selected, when you refresh the page, widget will appear.

    Internet Explorer 8


    I will create a ticket for this issue so our developers can take a look at it. We will notify you on this thread once an update is available.  Thank you for you patience.

  • Profile Image
    JotForm Support

    Answered by Jan on October 13, 2014 at 10:59 AM

    I created a separate thread for your other questions. 





    Thank you for your understanding.

  • Profile Image

    Answered by tomorrownight on November 07, 2014 at 06:04 AM

    hello, has there been any news from the developers about this please?


  • Profile Image
    JotForm Support

    Answered by Jan on November 07, 2014 at 07:26 AM


    Sorry for the inconvenience. There is no update yet regarding this issue. Our developers are still working on it. I already sent them a detailed information about the issue. The current status of this ticket is "Important".

    Thank you for understanding.

  • Profile Image

    Answered by tomorrownight on November 07, 2014 at 07:29 AM

    ok Important sounds good! thanks! 

  • Profile Image
    JotForm Support

    Answered by Charlie on November 07, 2014 at 08:30 AM

    Thank you for understanding.

    You will receive a notification when an update has been made. But rest assure that our developers and technical team are already aware of it. 

  • Profile Image
    JotForm Support

    Answered by TitusN on December 19, 2014 at 01:41 AM


    The issue is now resolved - the gift registry widget should show properly on your form - http://form.jotformpro.com/form/42725093973967

    Tested with all browsers - including IE8+

    Please share your experience with us.